Amber McCrae

Delivered responsive service in a high-volume environment, addressing guest concerns and resolving service issues promptly. Coordinated with colleagues during busy shifts to maintain service quality and accurate orders.

Provided customer service in a restaurant setting.

Led time-sensitive projects and collaborated with remote colleagues across functions. Managed website updates and administrative workflows with attention to detail, deadlines, and clear written communication.

Responded to tenant questions, complaints, emergencies, and time-sensitive maintenance requests. Coordinated vendors and contractors, tracked follow-ups, and handled lease administration confidentially.

Assisted with research activities at the Centre for Dialogue.

Supported passengers during delays, schedule changes, rerouting, and other service disruptions. Communicated clearly with travelers and coordinated with ground teams while following safety and operational procedures.

Resolved high-volume customer inquiries through Zendesk and telephone support. Managed scheduling, service requests, and multi-step follow-ups with customers and external vendors.

Participated in the University 1 Program, exploring various academic disciplines.

Completed high school diploma with French immersion.