roupen zakarian

Developing AI-assisted tools and application concepts, including an in-progress POS application, with attention to user workflows and testing. Conducting independent asset-market research and trading alongside technology projects.

Delivered guest service in a high-volume restaurant and coordinated with kitchen and bar teams to resolve service issues.

Served guests in dining and bar areas and assisted with special events and private functions.

Coordinated bar staffing, purchasing, inventory, sales forecasting and operating budgets; trained team members.

Led front-of-house teams, guest relations and staff scheduling; helped coordinate live music and community events.

Directed busy dining-room operations, recruitment, employee onboarding and service coordination with the kitchen.

Directed guest experience for a two-floor restaurant with more than 500 seats, responding to escalations and aligning front-of-house and kitchen service. Coached approximately 40-45 employees on a typical shift and coordinated complex order handoffs with a 12-16-person kitchen team. Supported monthly budgets and staffing decisions at a business reporting approximately CAD $6M in annual revenue.

Managed upscale dining operations and guest experience.

Led day-to-day sales, customer service, merchandising and store operations for approximately three years; coordinated one in-store employee and several field representatives. Grew new activations from approximately 20-25 to 45-55 per reporting period, roughly doubling volume; designed accessory bundles and regularly exceeded self-set sales goals.

Managed customer account conversations and collections matters.

Advised customers on life insurance and investment products, including RRSPs.

Completed a Programmer Analyst Diploma at Herzing College in Laval.

Completed Real Estate Broker Training at LaSalle College in Montréal.

Completed a Physical Trainer Diploma at McGill University in Montréal.