Mauricio Alejandro Diaz Sandoval
@mauricioalejandrodia
Customer support specialist at Cabañas El Descanso who eliminated booking conflicts across 12 cabins.
Costa RicaWhat I'm looking for
At Cabañas El Descanso, I handled inbound calls and reservation requests from English-speaking guests, providing bilingual support and follow-up. I received 95%+ positive guest feedback.
I maintained guest records and schedules in Excel, eliminating double bookings across 12 cabins over two years. I also reduced inquiry response times to under five minutes and resolved operational issues within the same day.
I produced weekly reservation and occupancy reports for management by consolidating and checking booking data. Before that, I worked as a Bartender at Bar-Restaurante Maracaná, serving customers and processing payments.
I'm studying Electronic Engineering at Instituto Tecnológico de Costa Rica (TEC). My project work includes designing and building a circuit prototype and documenting lab projects in technical reports.
Experience
Work history, roles, and key accomplishments
Customer Service & Operations Agent
Cabañas El Descanso
Jan 2023 - Jan 2025 (2 years)
Resolved 30+ daily inbound calls and reservation requests from English-speaking guests, achieving 95%+ positive guest feedback. Eliminated double bookings across 12 cabins over 2 years and reduced guest inquiry response time to under 5 minutes.
Bartender
Bar-Restaurante Maracaná
Jan 2021 - Jan 2023 (2 years)
Served 60+ customers per shift in a high-volume environment, maintaining low order errors. Processed 50+ daily payments with zero cash discrepancies and resolved customer complaints on the spot in 90%+ of cases.
Education
Degrees, certifications, and relevant coursework
Instituto Tecnológico de Costa Rica
Bachelor of Science, Electronic Engineering
2024 -
Pursuing a Bachelor of Science in Electronic Engineering, expected to graduate in 2029.
Liceo Experimental Bilingüe de Turrialba
High School Diploma, General Studies
2017 - 2021
Completed high school education with a bilingual focus.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
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