Jefferson Chaverri

I’m a bilingual IT professional currently working as a Solution Area Specialist at Accenture, where I conduct client-facing consultations and live product demonstrations across Microsoft Security and M365 workloads. I help stakeholders at different technical levels understand capabilities, use cases, and architecture to accelerate enterprise sales opportunities. I also collaborate with technology partners during joint client sessions to strengthen the overall value proposition.

Previously, I worked as a Microsoft Intune Support Engineer at Tek Experts, supporting enterprise customers with endpoint and device management. I handled device enrollment, configuration profiles, compliance policies, application deployment, and Mobile Application Management (MAM), while diagnosing complex incidents involving Windows Autopilot, Conditional Access, and hybrid Azure AD join scenarios. Using Kusto Query Language (KQL) and diagnostic log analysis, I followed structured troubleshooting workflows, managed SLA-driven cases, and ensured clear communication throughout resolution.

Earlier in my career, I transitioned from Fraud Analyst / Customer Service Agent on the Capital One account at Foundever, where I worked in a highly regulated environment and followed strict escalation paths, SLA requirements, and data protection protocols. Across all roles, I’ve focused on technical clarity, accurate documentation, and cross-functional collaboration—while steadily building credentials through five Microsoft foundational certifications and actively pursuing advanced security and endpoint administration knowledge.