Open to opportunities

Sergio ZD

@sergiozd

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Cloud and security technical lead driving incident resolution, SOC 2 compliance, and Azure reliability.

Costa Rica

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What I'm looking for

I seek a cloud/security role where I can lead incident response, improve SLA-driven operations, collaborate cross-functionally, and advance compliance (SOC 2) and platform reliability.

I am a Security Operations and Cloud Technical Lead with 4+ years managing incidents, driving root-cause analysis, and improving operational metrics in Microsoft Azure environments.

I have led teams of engineers as an escalation point for complex cloud, networking, and authentication issues, ensuring SLA compliance and thorough incident documentation.

My hands-on strengths include Azure cloud services, identity and access (Microsoft Entra ID / Active Directory), network analysis with Wireshark and Fiddler, and web infrastructure such as IIS and ASP.NET.

I hold SOC 2 Master Implementer certification and Azure administration credentials, and I focus on cross-functional collaboration to reduce resolution times and strengthen platform reliability.

Experience

Work history, roles, and key accomplishments

Technical Lead

Tek Experts

Dec 2023 - Dec 2025 (2 years)

Led a team of 10 engineers handling high-severity Azure cloud and security incidents, reduced average resolution time by 20 days, and drove root-cause remediation with engineering partners to improve platform reliability.

Azure Incident Management Root Cause Analysis Networking Authentication Team Leadership Troubleshooting

Tech Support Engineer

Tek Experts

Jul 2021 - Dec 2023 (2 years 5 months)

Administered and troubleshot Azure-based web applications and services (IIS, ASP.NET, Bot Service), analyzed network traffic to resolve performance issues, and collaborated with development teams on deployments.

Azure IIS ASP.NET Wireshark Fiddler Networking Troubleshooting