Luis Reyes
@luisreyes1
Dynamic Operations Specialist with a focus on process optimization.
United StatesWhat I'm looking for
I am a versatile Operations & Process Improvement Specialist with a strong foundation in compliance, quality assurance, and cross-functional collaboration. My career has been defined by my ability to blend analytical rigor with creative problem-solving, allowing me to excel at optimizing systems, driving digital transformation, and enhancing team performance in fast-paced environments.
Throughout my professional journey, I have worked in various roles, including Operations Specialist II at JJ Keller & Associates and AI Chatbot Specialist at Appen. My experience includes conducting thorough assessments, collaborating with teams to implement process enhancements, and analyzing user feedback to improve AI tool performance. I am passionate about leveraging data and technology to contribute to high-growth organizations across industries.
Experience
Work history, roles, and key accomplishments
Operations Specialist II
JJ Keller & Associates
Oct 2023 - Present (1 year 8 months)
Conducted thorough assessments and audits of driver qualifications, completing an average of over 3000 audits per month to ensure compliance with driving regulations and industry standards. Collaborated with internal teams to identify service gaps and implement process enhancements that increased quality review speed by 12% and improved consistency.
AI Chatbot Specialist
Appen
Sep 2021 - Present (3 years 9 months)
Evaluated up to 15,000 AI-generated responses annually for accuracy, coherence, and appropriateness, significantly contributing to the refinement of natural language understanding. Analyzed over 20 key user feedback trends to identify opportunities for enhancing the AI tool's performance, leading to a 17% improvement in response accuracy.
Operations Document Control Associate
Charles Schwab
Nov 2014 - Present (10 years 7 months)
Managed high-volume operational workflows for over 100 types of financial documentation, processing an average of over 300 documents daily to ensure seamless service for clients and internal partners. Acted as a subject matter expert, resolving 97% of escalated client service issues, and temporarily assumed team manager duties, leading workflow and mentoring 6 new hires.
Education
Degrees, certifications, and relevant coursework
El Paso Community College
Associate's Degree, Business Administration
Completed a two-year program focusing on core business principles. Gained foundational knowledge in areas such as management, marketing, and finance.
Availability
Location
United StatesAuthorized to work in
Job categories
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