Taylor Bell
@taylorbell
Operations professional focused on process clarity and reliable execution.
What I'm looking for
I am a detail-oriented operations professional with a strong ownership mindset and a track record of delivering reliable operational outcomes. I specialize in streamlining processes, strengthening documentation, and supporting fast-paced teams to keep daily operations running smoothly.
In my current role as an Operational Workflow Associate, I coordinate communications for 150+ employees, build scalable onboarding materials, and triage daily inquiries to maintain steady workflow continuity. I partner with cross-functional teams to track deliverables and resolve execution gaps, improving on-time completion of recurring tasks.
Previously, as a Compliance Operations Specialist and Business Operations Support Analyst, I developed 20+ SOPs and training guides, prepared detailed audit packets of 150+ documents, and led policy and communication updates for 50+ employees—actions that reduced errors, clarification requests, and rework while increasing productivity and audit readiness.
I bring strong systems and reporting skills (Microsoft 365, Google Workspace, Slack, Zoom, SQL, Tableau) combined with analytical thinking, structured planning, and relationship-building. I am committed to clear processes, organized execution, and measurable improvements in operational consistency.
Experience
Work history, roles, and key accomplishments
Operational Workflow Associate
ESFM
Sep 2023 - Present (2 years 9 months)
Manage daily operational communication for 150+ employees, reducing response delays by 20% and improving visibility; built onboarding materials that cut clarification requests by 30% and improved new-hire ramp by 15%.
Compliance Operations Specialist
OS National
Jul 2021 - May 2023 (1 year 10 months)
Developed 20+ SOPs and training guides increasing productivity by 30% and reducing documentation errors by 20%; prepared audit packets and strengthened audit readiness by cutting last-minute corrections 25%.
Led policy and communication updates for 50+ employees improving alignment and reducing policy confusion by 20%; maintained trackers and improved report reliability by 20%.
Senior Resolution Analyst
Fidelity National Home Warranty
Dec 2019 - Sep 2020 (9 months)
Resolved 70+ cases daily with a >95% resolution success rate; identified root causes of escalations and drove training that improved issue prevention by 15%.
Education
Degrees, certifications, and relevant coursework
Georgia Highlands College
Associate of Science, Business Administration
Grade: 3.9
Pursuing an Associate of Science in Business Administration with a 3.9 GPA, focused on foundational business and administrative skills.
Availability
Location
Authorized to work in
Job categories
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