Chrisetopher Sarlo

I am a results-driven quality assurance and supplier operations specialist with a strong track record at a major e-commerce company since 2015. I focus on ensuring compliance, improving customer experience, and delivering actionable insights through data-driven audits.

My experience spans customer case management, supplier engagement, and quality assurance where I maintained 97%+ accuracy in evaluations and helped calibrate scoring rubrics to improve consistency. I regularly produce trend reports and stakeholder-facing analyses using Google Sheets and SQL.

In supplier transfer operations I audit supplier case handling, intervene on escalated cases, and build automation using AutoHotKey to streamline ticket review and reporting. I partner with cross-functional teams to identify process gaps and implement corrective actions that improve efficiency and compliance.

I am pursuing A+, Network+, and Security+ certifications and continue to expand my technical skills in Microsoft 365, AutoHotKey, Python, GitHub, and SQL to support automation, reporting, and continuous improvement initiatives.