Open to opportunities

Amanda Santana

@amandasantana

Message

Results-driven operations and analytics professional with strong data analysis skills.

United States

Message

What I'm looking for

I am seeking a role that allows me to leverage my analytical skills in a collaborative environment, focusing on process optimization and data-driven decision-making.

I am an operations and analytics professional with a proven track record in optimizing business processes and enhancing data-driven decision-making. My experience spans various roles, including my current position as a Senior Payment Operations Specialist at Wise, where I lead operational improvements and develop dashboards to analyze performance metrics. My expertise in SQL and advanced data reporting has enabled me to streamline workflows and support compliance with global regulations.

Previously, I worked as a Digital Accessibility and Compliance Coordinator at Braille Works International, where I coordinated documentation compliance and produced financial reports. My background also includes experience as a Process Engineer in Brazil, where I applied Lean and Six Sigma methodologies to enhance operational efficiency. I am passionate about leveraging data to drive strategic initiatives and improve organizational performance.

Experience

Work history, roles, and key accomplishments

Current

Senior Payment Operations Specialist

Current

Wise

Jan 2024 - Present (1 year 5 months)

Led operational improvements in transaction processing and internal control systems. Designed, built, and maintained dashboards to analyze operational performance and support compliance with global regulations. Spearheaded initiatives to automate reporting, optimize workflows, and improve KPI tracking using Jira and SQL-based tools.

SQL Excel Looker Jira Data Reporting Process Optimization Compliance KPI Tracking

Payment Operations Specialist

Wise

May 2022 - Present (3 years 1 month)

SQL Excel Looker Jira Data Reporting Process Optimization Compliance KPI Tracking

Digital Accessibility and Compliance Coordinator

Braille Works International

Jan 2022 - Present (3 years 5 months)

Coordinated accessibility documentation and compliance across systems. Maintained and updated documentation repositories and responded to external inquiries aligned with internal policies. Produced and analyzed financial and operational compliance reports.

Documentation Compliance Financial Reporting Project Coordination

Document Accessibility Specialist

Braille Works International

Dec 2019 - Present (5 years 6 months)

Documentation Compliance Financial Reporting Project Coordination

Process Engineer

Cebrace

Mar 2018 - Present (7 years 3 months)

Applied Lean and Six Sigma to analyze and improve core operations. Conducted facility resource planning and cost-benefit analysis for production lines and asset-related projects. Developed standardized procedures and KPIs for cross-departmental operations.

Lean Six Sigma Cost Benefit Analysis KPIs

Sales Finance Intern

Embraer

Mar 2015 - Present (10 years 3 months)

Assisted in preparing strategic financial and organizational culture documents and tracking sales finance transactions. Participated in aircraft sales finance solutions and customer documentation processes.

Financial Analysis Documentation Sales Finance