Open to opportunities

Ashley Short

@ashleyshort

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Detail-oriented Operations Analyst with expertise in data systems.

United States

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my analytical skills to drive process improvements.

I am an Operations Analyst with over 5 years of experience in data systems, claims research, financial analysis, and customer service, primarily within healthcare-adjacent and financial industries. My expertise lies in interpreting benefit structures, resolving adjudication issues, and implementing process improvements that enhance operational efficiency.

Throughout my career, I have demonstrated a proven ability to manage implementations, testing, and configuration in fast-paced, compliance-driven environments. At Innova Solutions, I supported Pershing (BNY Mellon) by managing complex tax and cost basis issues, advising internal teams on regulatory compliance, and identifying process automation opportunities. My role at Raymond James Financial further honed my skills in maintaining data integrity and conducting transaction research, where I earned a 100% workflow accuracy.

In my current position as Facilities Supervisor, I lead a 25-person team, focusing on compliance checks and vendor relationships. My commitment to enhancing cross-functional collaboration and managing vendor communications has resulted in a significant reduction in turnover and improved operational processes.

Experience

Work history, roles, and key accomplishments

Current

Facilities Supervisor

Current

RNA Facilities Management

Jan 2024 - Present (1 year 6 months)

Led day-to-day operations for a 25-person team, handling scheduling, compliance checks, and reporting. Managed vendor relationships, tracked supply inventory, and enforced internal control procedures.

Operations Management Team Leadership Vendor Management Compliance

Tax & Cost Basis Analyst

Innova Solutions

Jan 2024 - Present (1 year 6 months)

Supported Pershing (BNY Mellon) by managing complex tax and cost basis issues, including downstream data validation. Advised internal teams on regulatory compliance and tax-related system changes.

Tax Data Validation Regulatory Compliance Process Automation

Customer Service Coordinator

EOS Worldwide

Jan 2023 - Present (2 years 6 months)

Managed customer service systems and ticketing platforms (Intercom, Salesforce, Service Cloud). Coordinated cross-functional communication with branding, compliance, and tech teams to ensure issue resolution.

Customer Service Intercom Salesforce Service Cloud Cross Functional Communication

Cost Basis Associate

Raymond James Financial

Jan 2019 - Present (6 years 6 months)

Maintained cost basis data integrity, conducted transaction research, and resolved client inquiries on valuation, step-ups, and tax adjustments. Interpreted benefit-like structures such as gift/exchange transactions and performed reconciliation and testing across platforms.

Data Integrity Client Inquiries

Education

Degrees, certifications, and relevant coursework

Wayne State University

MBA, Finance & Human Resources

Focused on advanced financial principles and human resource management strategies. Gained expertise in data analysis, organizational behavior, and strategic planning.

Eastern Michigan University

BBA, Human Resources

Studied core human resource principles, including talent acquisition, compensation, and employee relations. Developed a strong foundation in business administration and organizational development.