Open to opportunities

Gabriel Ita

@gabrielita1

Management Science graduate specializing in operations research, AI training workflows, and data-driven process optimization.

United States

Message

What I'm looking for

I seek roles leveraging operations research and AI-training experience to improve workflows, deliver data-driven recommendations, and grow within collaborative teams focused on measurable operational impact.

I am a Management Science professional with strong foundations in operations research, business analytics, and project optimization, currently pursuing an MS focused on Operations & Analytics at MIT. I blend quantitative modeling, performance tracking, and practical workflow redesign to improve operational efficiency.

My experience includes supporting supervised AI model training, conducting structured data annotation and quality assurance, and delivering survey-based market research with rigorous data cleaning and visualization. I have maintained high customer satisfaction in support roles while identifying recurring issues and proposing measurable process improvements.

I coordinate multi-phase projects using tools such as MS Project, Trello, and Asana, and communicate findings through clear technical and business reporting. I seek to apply analytical decision-making and AI training process expertise to cross-functional initiatives that value data-informed solutions and measurable impact.

Experience

Work history, roles, and key accomplishments

Current

AI Training Specialist

Current

Unknown

Sep 2023 - Present (2 years 6 months)

Contributed to supervised model training and evaluation workflows, implemented data annotation quality assurance, and identified error patterns to recommend process improvements that increased output reliability.

Data Annotation Model Evaluation Performance Tracking Process Improvement Documentation Cross Functional Collaboration

Current

Project Management Coordinator

Current

Unknown

Jan 2023 - Present (3 years 2 months)

Assisted in planning, scheduling, and monitoring multi-phase digital and analytics projects, developed timelines and risk logs, and used PM tools to ensure milestone adherence and stakeholder communication.

Project Scheduling Risk Management Trello Asana Process Mapping

Survey Research Associate

Unknown

Jan 2022 - Dec 2024 (2 years 11 months)

Designed and administered online surveys, performed data cleaning and statistical analysis, and prepared analytical reports for stakeholders to ensure data integrity and actionable insights.

Survey Design Data Cleaning Statistical Analysis Data Visualization Reporting

Customer Support Representative

Unknown

Jan 2022 - Aug 2023 (1 year 7 months)

Managed high-volume customer inquiries across email, chat, and CRM platforms, maintained a 95%+ satisfaction rating, and analyzed recurring complaints to propose workflow changes that reduced resolution time.

Customer Support CRM Email Support Chat Support Process Improvement Data Analysis

Education

Degrees, certifications, and relevant coursework

Massachusetts Institute of Technology

Master of Science in Management Science, Operations & Analytics

Master of Science in Management Science with focus on operations research and business analytics; planned thesis on improving AI training workflow efficiency through quantitative performance modeling.

University of California, Los Angeles

Bachelor of Science, Management Science

Grade: Dean's List (2023–2025)

Bachelor of Science in Management Science with emphasis on quantitative analysis, business strategy, information systems, and operations management; completed capstone on performance optimization for digital service operations.