jocelyn Dulay

I am a proactive and detail-oriented operations specialist with over 8 years of experience in financial services, specializing in trade lifecycle management, process automation, and client support. My background includes leading workflow optimizations and resolving high-impact client issues while collaborating across departments. I have a proven track record of implementing automation initiatives that enhance operational efficiency, such as developing automated reconciliation matching rules using machine learning, which significantly reduced daily reconciliation work and operational risk.

In my role at JPMorgan Chase & Co., I led automation initiatives that saved time and improved service-level performance. I was recognized for my contributions to enhancing market trade release processes and transitioning clients toward straight-through processing. My commitment to continuous improvement is evident in my ability to manage exceptions, maintain data integrity, and streamline post-trade processes. I also have a passion for fostering collaborative team cultures, having been named Coaching Champion for my efforts in employee recognition and community impact initiatives.