At ONYX CENTERSOURCE, I processed Close the Loop cases by entering hotel reservation data from PDFs into internal systems. I also reconciled hotel Excel files with internal records, correcting commission and payment data across ~160 COB cases in a day.
During assigned workloads at ONYX CENTERSOURCE, I matched ~450 hotel property records to the correct profiles to ensure data accuracy.
At MARRIOTT CUSTOMER ENGAGEMENT CENTER, I handled member reservation and loyalty inquiries within SLAs. I investigated missing points and tier-status issues, coordinating with hotels and internal teams to correct reservation and account data.
In customer service roles at CONCENTRIX and TELEPERFORMANCE, I investigated and documented cases, resolved customer issues, and followed established procedures. At TELEPERFORMANCE, I also acted as a Subject Matter Expert, supporting peers with policy questions and handling escalations.
