Luis Fuenmayor
@luisfuenmayor
Bilingual customer service specialist delivering remote back-office support and ticket resolution.
What I'm looking for
I am a bilingual customer service and back-office specialist with 3+ years of experience providing remote email handling, ticket resolution, and cross-functional coordination in high-volume international environments. I consistently exceed KPIs, have earned Top Performer awards, and bring strong problem-solving, time management, and adaptability to fast-paced operations.
With a background in education and a Bachelor’s in Physical Education, Sports, and Recreation, I combine communication and training skills with operational discipline. I am a native Spanish speaker with advanced English (B2+), committed to continuous learning and operational excellence.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Specialist
Remote
Jul 2022 - Aug 2025 (3 years 1 month)
Provided remote back-office support, email and ticket resolution in high-volume international environments, consistently exceeding KPIs and earning Top Performer awards.
Physical Education Teacher
Universidad del Zulia
Jan 2011 - Dec 2018 (7 years 11 months)
Designed and delivered physical education programs for elementary and high school students, promoting teamwork, discipline, and personal development through sports and recreation.
Education
Degrees, certifications, and relevant coursework
Universidad del Zulia
Bachelor's Degree, Physical Education, Sports, and Recreation
2013 - 2017
Activities and societies: Designed and delivered physical education programs for elementary and high school students; promoted teamwork and personal development through sports.
Completed a Bachelor's Degree in Physical Education, Sports, and Recreation focusing on curriculum delivery and student development from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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