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Luis Fuenmayor

@luisfuenmayor

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Bilingual customer service specialist delivering remote back-office support and ticket resolution.

Colombia

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What I'm looking for

I seek a remote role in a collaborative, fast-paced company where I can apply bilingual back-office support, improve processes, and grow professionally.

I am a bilingual customer service and back-office specialist with 3+ years of experience providing remote email handling, ticket resolution, and cross-functional coordination in high-volume international environments. I consistently exceed KPIs, have earned Top Performer awards, and bring strong problem-solving, time management, and adaptability to fast-paced operations.

With a background in education and a Bachelor’s in Physical Education, Sports, and Recreation, I combine communication and training skills with operational discipline. I am a native Spanish speaker with advanced English (B2+), committed to continuous learning and operational excellence.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Specialist

Remote

Jul 2022 - Aug 2025 (3 years 1 month)

Provided remote back-office support, email and ticket resolution in high-volume international environments, consistently exceeding KPIs and earning Top Performer awards.

Email Support Ticketing Systems Escalation Management Time Management Customer Satisfaction

Physical Education Teacher

Universidad del Zulia

Jan 2011 - Dec 2018 (7 years 11 months)

Designed and delivered physical education programs for elementary and high school students, promoting teamwork, discipline, and personal development through sports and recreation.

Curriculum Design Classroom Management Team Building Communication Program Delivery Youth Development Coaching

Education

Degrees, certifications, and relevant coursework

Universidad del Zulia

Bachelor's Degree, Physical Education, Sports, and Recreation

2013 - 2017

Activities and societies: Designed and delivered physical education programs for elementary and high school students; promoted teamwork and personal development through sports.

Completed a Bachelor's Degree in Physical Education, Sports, and Recreation focusing on curriculum delivery and student development from 2013 to 2017.