Melissa Padilla

I am a bilingual (English–Spanish) customer service professional with over five years of experience supporting international clients in remote and in-person settings. I focus on building rapport quickly, resolving issues with professionalism, and creating positive customer experiences.

Currently I work as an online exam proctor and language consultant providing calm, real-time support to test-takers and troubleshooting technical issues using Zoom, Teams, and CRM systems. I have also taught English to adult learners, designing digital materials and offering one-on-one support.

Previously I scheduled and coordinated services for U.S.-based clients, maintaining accurate CRM logs and ensuring timely, empathetic communication. I thrive working independently under pressure and managing multiple priorities with strong time-management skills.

I hold a Bachelor’s degree in International Relations, TEFL/TESOL certification, and a technical degree in Accounting. I am passionate about delivering high-quality service with a human touch and leveraging digital tools to improve customer outcomes.