Luisa Rojas Chaparro
@luisarojaschaparro
Customer Care and administration specialist improving eCommerce operations with accurate records and calm, solutions-focused support.
AustraliaWhat I'm looking for
I’m an organised and proactive administration and operations professional supporting day-to-day business operations in fast-paced environments. I bring strong attention to detail, accurate recordkeeping, and clear customer communication that keeps workflows running smoothly behind the scenes.
In my current role as a Customer Care Specialist (LykaPetFood – Hybrid, Melbourne), I manage customer accounts, order updates, delivery scheduling, and account changes with accuracy. I coordinate delivery updates, follow up on operational issues, and process refunds, replacements, and payment-related enquiries efficiently.
Previously, as an Administration Assistant (SereniTea – Melbourne), I supported ecommerce and customer orders end-to-end. I handled order processing and delivery coordination through email, phone, and online platforms, maintaining organised records such as invoices and inventory information.
Earlier, as a Front Desk Assistant/Animal Attendant (MrWoofles Dog Daycare & Boarding – Melbourne), I managed bookings, schedules, and day-to-day front desk operations while maintaining accurate customer records. Across every role, I’ve trusted my multitasking, problem-solving mindset, and willingness to learn to support teams and deliver warm, professional service.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
LykaPetFood
May 2025 - Present (1 year 1 month)
Supported day-to-day administrative and operational tasks in a fast-paced ecommerce environment, managing customer accounts, order updates, delivery scheduling, and account changes with strong attention to accuracy. Handled customer enquiries via email, live chat, and phone, coordinated delivery updates, and processed refunds, replacements, and payment-related requests.
Front Desk Assistant
MrWoofles Dog Daycare & Boarding
Mar 2021 - May 2025 (4 years 2 months)
Managed bookings, schedules, and front desk operations in a fast-paced dog daycare and boarding environment. Maintained accurate customer records and communicated professionally with clients, supporting smooth daily operations through strong organisation, multitasking, and attention to detail.
Administration Assistant
SereniTea
Feb 2024 - May 2024 (3 months)
Assisted with day-to-day administrative and operational support across ecommerce and customer order workflows. Managed order processing and delivery coordination, maintained organised records and invoices, followed up with couriers on shipment enquiries, and supported warehouse pick/pack and fulfilment operations.
Education
Degrees, certifications, and relevant coursework
Online
Digital Marketing & eCommerce Certificate, Digital Marketing & eCommerce
Digital Marketing & eCommerce certificate (online), currently ongoing.
Melbourne
Advanced Diploma of Project Management, Project Management
2021 - 2022
Completed an Advanced Diploma of Project Management in Melbourne from 2021 to 2022.
Melbourne
Diploma of Project Management, Project Management
2020 - 2021
Completed a Diploma of Project Management in Melbourne from 2020 to 2021.
Melbourne
General English / Cambridge Foundation, English Language
2019 - 2020
Completed a General English/Cambridge Foundation program in Melbourne from 2019 to 2020.
Universidad Cooperativa de Colombia
Bachelor of Veterinary, Veterinary
2013 - 2018
Studied for a Bachelor of Veterinary degree at Universidad Cooperativa de Colombia in Colombia from 2013 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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