Leah Mejia

I am a motivated Customer Service Team Lead with over four years of experience in the BPO industry, progressing from a Customer Service Representative to leading teams that deliver exceptional service and operational efficiency. I specialize in partner communication, escalation resolution, KPI analysis, SOP creation, training development, and HR support to drive continuous improvement.

My achievements include managing direct reports, leading client meetings, producing comprehensive reports, and implementing data-backed strategies that enhance team performance and customer experience. I hold a BS in Psychology and multiple certifications in performance management, data privacy, and cybersecurity, reflecting my commitment to professional growth and secure, compliant operations.