Juan Morales
@juanmorales1
Bilingual Logistics & Operations Specialist delivering real-time, SLA-driven operational excellence.
What I'm looking for
I’m a Bilingual Logistics & Operations Specialist with 3+ years supporting U.S.-based operations in logistics coordination, track & trace, and real-time incident resolution. I manage high-volume, time-critical workflows by coordinating flight itineraries for Premium clients, handling rebookings and rerouting, and resolving time-sensitive operational incidents under strict SLAs.
I maintain high data accuracy—including 100% accuracy in Global Distribution Systems (GDS)—while acting as a liaison between internal teams, airlines, and premium passengers. I’ve also optimized appointment scheduling, updated and managed shipment data in TMS platforms, and provided technical support for financial terminal devices, bringing a consistent operational mindset, bilingual communication, and calm problem-solving under pressure.
Experience
Work history, roles, and key accomplishments
American Airlines Campaign Agent
IGT Solutions
Apr 2025 - Present (1 year 3 months)
Managed and monitored premium client flight itineraries, ensuring real-time tracking of connections, delays, and route changes. Coordinated high-priority rebookings and resolved time-sensitive operational incidents under SLAs while maintaining accurate GDS data.
Logistics Coordinator
Lean Solutions Group
Aug 2023 - Oct 2024 (1 year 2 months)
Coordinated daily transportation logistics, managing track & trace for multiple active loads. Maintained communication with drivers and operators, resolved delivery delays and route issues in real time, and updated shipment data in TMS platforms.
Bilingual Service Coordinator
Optum
Sep 2021 - Oct 2022 (1 year 1 month)
Coordinated logistics for medical appointments for U.S. healthcare providers and patients, managing scheduling and follow-ups to support service delivery. Resolved client inquiries using insurance plan and program details while maintaining accurate records in English and Spanish.
Technical Support Specialist - Financial Operations
Sitel Group
Feb 2020 - Dec 2020 (10 months)
Provided technical and operational support for financial terminal devices used by major banking institutions to ensure operational continuity. Diagnosed and resolved system and connectivity issues and documented incidents and resolutions to improve troubleshooting.
Education
Degrees, certifications, and relevant coursework
Colegio Británico
High School Diploma, High School
Earned a High School Diploma from Colegio Británico in Bogotá, Colombia, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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