Open to opportunities

Juan Morales

@juanmorales1

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Bilingual Logistics & Operations Specialist delivering real-time, SLA-driven operational excellence.

Colombia

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What I'm looking for

I’m looking for a role where I can own real-time logistics and operations, solve incidents under SLAs, and keep data accuracy high—working with U.S.-based teams in fast-paced, customer-focused environments.

I’m a Bilingual Logistics & Operations Specialist with 3+ years supporting U.S.-based operations in logistics coordination, track & trace, and real-time incident resolution. I manage high-volume, time-critical workflows by coordinating flight itineraries for Premium clients, handling rebookings and rerouting, and resolving time-sensitive operational incidents under strict SLAs.

I maintain high data accuracy—including 100% accuracy in Global Distribution Systems (GDS)—while acting as a liaison between internal teams, airlines, and premium passengers. I’ve also optimized appointment scheduling, updated and managed shipment data in TMS platforms, and provided technical support for financial terminal devices, bringing a consistent operational mindset, bilingual communication, and calm problem-solving under pressure.

Experience

Work history, roles, and key accomplishments

Current

American Airlines Campaign Agent

Current

IGT Solutions

Apr 2025 - Present (1 year 3 months)

Managed and monitored premium client flight itineraries, ensuring real-time tracking of connections, delays, and route changes. Coordinated high-priority rebookings and resolved time-sensitive operational incidents under SLAs while maintaining accurate GDS data.

Flight Itinerary Tracking Logistics Coordination SLA Rebooking And Rerouting Carrier And Passenger Liaison Time Management

Logistics Coordinator

Lean Solutions Group

Aug 2023 - Oct 2024 (1 year 2 months)

Coordinated daily transportation logistics, managing track & trace for multiple active loads. Maintained communication with drivers and operators, resolved delivery delays and route issues in real time, and updated shipment data in TMS platforms.

Logistics Coordination Track & Trace (T&T)

Bilingual Service Coordinator

Optum

Sep 2021 - Oct 2022 (1 year 1 month)

Coordinated logistics for medical appointments for U.S. healthcare providers and patients, managing scheduling and follow-ups to support service delivery. Resolved client inquiries using insurance plan and program details while maintaining accurate records in English and Spanish.

Medical Scheduling Logistics Coordination Client Inquiries Insurance Plan Analysis Record keeping Operational Follow Ups

Technical Support Specialist - Financial Operations

Sitel Group

Feb 2020 - Dec 2020 (10 months)

Provided technical and operational support for financial terminal devices used by major banking institutions to ensure operational continuity. Diagnosed and resolved system and connectivity issues and documented incidents and resolutions to improve troubleshooting.

Technical Support Connectivity Issues Operational Continuity Banking Financial Systems Support Problem Solving Time Management