JP Reloaded
@jpguarin
Bilingual professional with experience in remote logistics, customer service, and team leadership. Certified in advanced English
What I'm looking for
I’m a bilingual strategist and remote operations specialist with over 10 years of experience in logistics, customer service, and team leadership. I coordinated high-volume vehicle transport for Holman U.S. automotive clients while working remotely from Colombia, managing dispatch, bilingual communication, and deadline-driven operations. I’ve led sales teams of 8–12 in Colombia’s rental car industry, consistently exceeding targets through clear guidance, daily follow-up, and recognition.
I’m certified in advanced English (C1) by the British Council and in Australia, with international work experience in the U.S. and Australia. I specialize in training teams, optimizing workflows, and adapting messaging for diverse audiences. My strengths include strategic thinking, fast problem-solving, and clear communication — especially in remote, bilingual environments.
I’m passionate about education, decentralized finance, and empowering others through practical training. I’m currently pivoting into English teaching and remote coordination roles, seeking opportunities where I can connect people, improve systems, and deliver results with integrity.
Experience
Work history, roles, and key accomplishments
Key Account Coordinator
Acertus Delivers
Dec 2022 - Apr 2025 (2 years 4 months)
Coordinated U.S. automotive logistics key accounts, managing routes and transportation operations while ensuring on-time deliveries and service quality across national and international clients.
Handled international e-commerce and payments inquiries for eBay USA, resolving disputes to improve customer satisfaction and retention.
Bilingual Customer Service Agent
OneLink BPO
Jan 2020 - Jan 2021 (1 year)
Provided English-language support for airline, delivery app, and gaming clients (Avianca, Instacart, Supercell), resolving user issues and supporting service operations.
Operations Supervisor
Budget Rent a Car
Apr 2015 - Jul 2016 (1 year 3 months)
Coordinated vehicle rentals and supervised teams for international clients across multiple locations, enhancing corporate customer service and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Colombia
Physical Therapy
2010 - 2013
Completed studies in Physical Therapy from 2010 to 2013 without a conferred degree listed.
British Council
iSpeak BULATS Certificate, English Language
2011 - 2011
Obtained an iSpeak BULATS English certificate from the British Council in 2011.
Sydney English Language Academy
Advanced English Certificate, English Language
2008 - 2008
Completed an Advanced English certificate program at Sydney English Language Academy in 2008.
Escuela Colombiana de Ingeniería Julio Garavito
Systems Engineering
2003 - 2006
Completed studies in Systems Engineering from 2003 to 2006 without a conferred degree listed.
Availability
Location
Authorized to work in
Social media
Job categories
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