Open to opportunities

Luidgine Saladin

@luidginesaladin

Healthcare and patient support professional delivering HIPAA-compliant, compassionate care and high-impact coordination.

United States

Message

What I'm looking for

I’m looking for a healthcare-focused role where I can provide compassionate, HIPAA-compliant patient support, manage high-volume communication, coordinate with cross-functional teams, and grow through problem-solving and continuous improvement.

I’m a dedicated healthcare and patient support professional with experience in patient services, healthcare coordination, and educational support for children with special needs. I hold an Associate of Science degree and bring a strong background in communication, administrative operations, behavioral support, and patient-centered care.

In my Patient Support Specialist role at ConnectiveRx, I delivered concierge-level patient support for prescription access and copay assistance programs as a primary liaison between patients, physicians, pharmacies, and healthcare providers. I managed high-volume inbound and outbound communications, guided patients through enrollment and eligibility verification, processed claims, maintained accurate patient records, and ensured compliance with HIPAA standards while coordinating with cross-functional teams to resolve escalated issues.

Before that, I worked as a Paraprofessional Special Education helping teachers with classroom management and organization while specializing in working with children with Autism and ADHD. I also served as a Temporary Certified Nursing Assistant at Atrium Senior Living, providing compassionate patient care and daily living assistance while following infection control, sanitation, and safety procedures and maintaining accurate documentation.

Experience

Work history, roles, and key accomplishments

Current

Special Education Paraprofessional

Current

ESS Education

Jan 2023 - Present (3 years 5 months)

Supported children with autism and ADHD by assisting teachers with classroom management, organization, and daily student care. Managed behavior during lessons, tracked grades and behavior, and prepared classroom materials.

Special Education Autism & ADHD Support Classroom Management Lesson Time Student Support Communication With Families

Current

Cashier

Current

King Market

Sep 2018 - Present (7 years 9 months)

Handled high-volume cash transactions while ensuring payment accuracy and secure processing during daily operations. Delivered fast, professional customer service and supported register balancing and transaction handling.

Cash Handling Register Balancing Customer Service Multitasking

Patient Support Specialist

ConnectiveRx

Jul 2025 - Feb 2026 (7 months)

Delivered concierge-level support for prescription access and copay assistance programs as a liaison among patients, physicians, pharmacies, and healthcare providers. Managed enrollment and eligibility workflows, processed claims, and resolved escalated issues while following HIPAA privacy standards.

Copay Programs Prescription Access Support HIPAA compliance Claims Processing Eligibility Verification Case Management

Certified Nursing Assistant

Atrium Senior Living

May 2021 - Sep 2022 (1 year 4 months)

Provided compassionate patient care and daily living assistance during the COVID-19 pandemic, including hygiene, mobility, feeding, and comfort support. Followed infection control and safety procedures, supported nursing staff with monitoring tasks, and documented patient concerns.

Patient Care Infection Control Mobility Support Feeding Assistance Basic Nursing Support Patient Monitoring Team Support

Vaccine Canvasser

Union County

Jul 2021 - Sep 2021 (2 months)

Supported the community during the COVID-19 peak by canvassing to help residents get vaccinated. Assisted with public outreach and contributed to community health efforts.

Vaccination Outreach Community Engagement Health Promotion Interpersonal Communication Data Collection Public Health Support Teamwork

Mystery Shopper

Eyes On

Apr 2021 - Aug 2021 (4 months)

Evaluated retail stores, restaurants, and service establishments by assessing customer service, professionalism, cleanliness, and overall experience. Completed objective, detailed reports following client guidelines and met strict assignment deadlines.

Retail Auditing Report Writing Confidentiality

Voting Count Clerk

News Outlet

Jan 2020 - Dec 2020 (11 months)

Supported election-related operations by reviewing, organizing, and verifying voting count information for reporting purposes. Maintained accurate, confidential records and supported timely updates in a fast-paced environment.

Election Data Handling Data Verification Confidentiality Documentation Attention To Detail Team Collaboration

Grocery Pickup Clerk

ShopRite Supermarkets

Sep 2019 - Feb 2020 (5 months)

Prepared and fulfilled customer grocery orders for online pickup and delivery, ensuring substitutions were handled accurately. Maintained order organization, met productivity goals, and provided customer service during pickup and delivery coordination.

Customer Service Inventory Accuracy Time Management Data Entry

Customer Service Representative

Star Team Agency

Provided remote customer support for multiple client accounts through the Arise platform using phone, email, and online communication. Maintained accurate customer records, resolved issues, followed confidentiality procedures, and collaborated with teams to ensure service quality.

Remote Customer Support Arise Platform Customer Support Confidentiality Problem Solving Data Entry Team Collaboration