Open to opportunities

Nakieda Moore

@nakiedamoore

Dedicated Direct Support Professional delivering exceptional customer service and office support through confidentiality.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver outstanding customer service and reliable office support, maintain strict confidentiality, and work under pressure. I want to support clients directly while also handling accurate records, filing, and database work.

I’m a dedicated, focused professional with proven results in providing outstanding Customer Service and Office Support, and I’m known for working well under pressure without compromising results. I multitask and prioritize independently while exercising confidentiality, and I bring high physical/emotional energy to handle different issues and concerns.

In my current role as a Direct Support Professional, I work one on one with adults with Intellectual and Developmental Disabilities (IDD). I maintain records of patient care, condition, progress, or problems to report and discuss observations with my supervisor or case manager, and I assist with daily living, activities, and transportation to work, volunteer opportunities, Dr’s appointments, and events. I also provide Medication Administration.

Previously, I supported clients through community participation, mobility assistance, and daily living activities, while maintaining and updating filing, inventory, mailing, and database systems. I also compiled, copied, sorted, and filed records of office activities, repairs, business transactions, and other activities, ensuring information stayed organized and ready for the next step. I’ve also supported client bathing, dressing, grooming, meal preparation, light housekeeping, and reminders for medication.

Earlier in my career, I strengthened my office and customer-facing foundation across multiple settings, including roles as a Client Service Representative and Administrative Assistant. I helped retirees with inquiries about retirement plans and life insurance, troubleshot Orbit accounts, managed and updated client files, and handled phone inquiries related to past-due accounts, insurance guidelines, payment plans, and claims forwarding. Across these roles, I maintained the strictest confidentiality and adhered to HIPPA guidelines/regulations, just as I do today.

Experience

Work history, roles, and key accomplishments

Current

Direct Support Professional

Current

ResCare

Aug 2024 - Present (1 year 11 months)

Provided one-on-one support to adults with intellectual and developmental disabilities, assisting with daily living activities and accompanying clients to appointments and events. Maintained records of patient care, condition, and progress and assisted with medication administration.

Daily Living Activities Confidentiality Customer Service

Direct Support Professional/Admin

Easterseals UCP

Apr 2023 - Jun 2024 (1 year 2 months)

Supported clients with community participation, mobility challenges, and daily living activities. Maintained and updated filing, inventory, mailing, and database systems for office activities and records.

client support Mobility Daily Living Activities Filing Inventory Management DataBase Systems

Direct Support Professional

Abound Health

Mar 2022 - Mar 2023 (1 year)

Assisted clients with bathing, dressing, grooming, and provided walking and exercising opportunities. Prepared meals and snacks, ran errands, reminded clients to take medications, and provided light housekeeping and companionship activities.

Light Housekeeping Errands Client Engagement Caregiving

Caregiver/Personal Assistant

Visiting Angels

Dec 2019 - Mar 2022 (2 years 3 months)

Assisted elderly clients with household chores, meal prepping, and grooming. Prepared and maintained client progress/service records, transported clients to church and appointments, and provided bedside personal care and healthcare-related tasks under direction.

Household Tasks Grooming Client Records Transportation Vital Signs Monitoring Confidentiality

Client Service Representative

Apple 1 Temporary Agency

Nov 2018 - Nov 2019 (1 year)

Assisted retirees with inquiries related to retirement plans and life insurance. Helped clients access, set up, and troubleshoot their Orbit accounts and updated and maintained client files.

Customer Service Life Insurance Support Troubleshooting Orbit Account Support

Administrative Assistant

Consumer Affairs, NJ Board of Nursing

Jul 2016 - Nov 2017 (1 year 4 months)

Processed authorization to test (ATT) requests and managed application logistics. Coordinated with schools on letters of completion and transcripts, verified immigration status using SAVE searches, processed fingerprint forms, and communicated test scores and missing document requirements to applicants.

Exam Authorization Application Processing Records Management SAVE Verification Fingerprint Form Processing

Patient Relations Representative

WFS

Oct 2015 - Jun 2016 (8 months)

Handled phone inquiries about past-due accounts and insurance guidelines and worked to resolve delinquent accounts by contacting responsible parties. Prepared payment plans, investigated and corrected account errors, forwarded claims to insurers and programs, and maintained strict confidentiality and HIPAA guidelines.

Customer Service Collections Support Claims Processing HIPAA compliance Confidentiality

Office Clerk

Union County Department of Social Services

Jan 2013 - Sep 2015 (2 years 8 months)

Maintained and updated a filing system, researched and retrieved records as needed, and archived documents. Corresponded with clients regarding missing documents and appointments, and proofread, copied, filed, scanned, and scheduled interviews related to employment.

Correspondence Proofreading Copying Scanning Scheduling Administrative Support