Daisha Porter

Researched and responded to patient inquiries in a timely manner, following up to ensure satisfaction within required timeframes. Managed call logs and performance reports, supported branch correspondence and reporting, and assisted with budget reconciliation, inventory/supply maintenance, calendar coordination, and staff record keeping.

Monitored call center representatives and coached when needed, while overseeing call logs and participation tracking. Researched shareholder contact information, solicited shareholder votes, recorded voting instructions, and maintained an updated call center database using an automated dialer.

Answered product and service questions with appropriate call center etiquette, educating members and assisting both current and potential members. Tracked and filed technical documentation to ensure accurate member account records, handled complaints through research and follow-up, and identified trends impacting member satisfaction.

Processed reservation requests for authorized para-transit customers and contacted customers to cancel trips or arrange alternate itineraries. Recorded customer requests and scheduled trip changes with a defect rate under 1%, while meeting AHT/CPH objectives and maintaining ADA compliance and strict confidentiality.

Enrolled qualified consumers into health plans during open enrollment and supported in-home appointments for seniors with low mobility. Answered questions about health plans and helped clients understand plan options.

Completed store resets, including setup for brand-new stores and product category relocations within stores. Assisted with introduction of new fixtures and special projects as part of store readiness and auditing work.

Informed customers of daily specials and explained how menu items were prepared, including ingredients and cooking methods. Stocked service areas with supplies such as coffee, food, tableware, and linens.

Provided in-home housekeeping support, including cooking, cleaning, laundry, dish washing, and running errands. Maintained a reliable routine while supporting day-to-day household needs.

Served customers and supported day-to-day restaurant operations by stocking service areas as needed and helping maintain efficient service. Provided customer-facing support by answering questions about menu items when required.

Activities and societies: 8-hour pre-assignment training; 16-hour on-the-job training; Introduction to Fire Guard Safety; CPR & First Aid; Law, Liability & Ethics for the Security Officer.

Completed SUNY Education Opportunity Center Security Guard Registration training, including pre-assignment and on-the-job hours. Covered Fire Guard Safety, CPR & First Aid, and Law, Liability & Ethics for security officers.

Completed 23 credits toward a Business Administration degree at Bronx Community College.

Earned a General Equivalency Diploma (GED) in 2008 through the New York City Department of Education.