Open to opportunities

Evelyn Kiruki

@evelynkiruki

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Results-driven banking operations leader with 17 years of experience.

Kenya

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What I'm looking for

I seek a role in a progressive financial institution that values compliance and operational excellence, offering opportunities for growth and innovation.

I am a results-driven banking operations leader with over 17 years of experience managing end-to-end branch operations, cash handling, compliance, and customer service functions across retail banking environments. My expertise lies in overseeing vault and teller operations, validating RTGS and SWIFT transactions, and ensuring adherence to regulatory and audit standards. I have a proven track record of leading operational teams, supporting business continuity, and contributing to strong audit outcomes and customer retention through consistent service delivery and procedural accuracy.

Throughout my career, I have improved reconciliation processes, enhanced cheque validation controls, and streamlined tax remittance workflows to support efficient back-office functions. I am experienced in using core banking systems such as iMAL and Finacle to facilitate seamless operations in both in-person and remote banking support environments. I am now looking to transfer these skill sets into a remote operations or compliance role within a progressive financial institution or fintech company.

Experience

Work history, roles, and key accomplishments

Current

Branch Operations Manager

Current

Premier Bank Kenya

Oct 2017 - Present (7 years 9 months)

Strengthened audit performance by implementing daily general ledger reconciliations and enforcing strict dual-control protocols, contributing to consistent green audit ratings. Monitored and validated high-value RTGS and SWIFT transfers before transmission deadlines, ensuring error-free execution of interbank settlements.

General Ledger RTGS Transfers Audit & Compliance Cash Management Risk Management Process Optimization Customer Service Business Continuity Regulatory Compliance

Head Teller

First Community Bank

Oct 2014 - Sep 2017 (2 years 11 months)

Streamlined vault cash operations by coordinating daily cash movement and ensuring tellers had accurate and adequate float, reducing delays in customer service. Improved ATM reliability by monitoring cash levels, performing timely reloading and balancing machine totals, which minimized service downtimes.

Vault ATM Monitoring Cash Management Teller Supervision Customer Service Leadership Training

Back Office Officer

First Community Bank

Apr 2009 - Sep 2014 (5 years 5 months)

Improved transaction efficiency by processing clearing cheques, telegraphic transfers and fixed maturity profits within set turnaround times. Ensured regulatory compliance by accurately processing VAT, PAYE and other statutory deductions in line with banking and tax guidelines.

Tax Remittance General Ledger Regulatory Compliance Financial Accuracy Customer Service Training Back Office Transaction Efficiency

Teller

First Community Bank

Jun 2008 - Mar 2009 (9 months)

Handled accurate receipt and payment of cash, ensuring compliance with internal controls and customer satisfaction. Prepared bankers’ cheques and processed outward clearing cheques to support efficient transactional services.

Foreign Exchange Customer Service Cross Selling Internal Controls Product Promotion Client Relations Payment Processing

Teller / Forex Teller

African Banking Corporation (ABC Bank)

Jul 2006 - May 2008 (1 year 10 months)

Responsible for accurate cash handling and foreign exchange transactions. Provided frontline customer service and supported daily branch operations.

Forex Transactions Customer Service Teller Operations Compliance Banking Operations Payment Processing

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Master of Business Administration, Strategic Management

2022 - 2024

Focused on Strategic Management, this program provided advanced knowledge in business administration and strategic planning. The curriculum covered key aspects of organizational leadership and decision-making.

Mount Kenya University

Bachelor of Business Management, Banking & Finance

2013 - 2017

Specialized in Banking & Finance, this degree provided a comprehensive understanding of financial principles and banking operations. The program equipped me with essential skills for a career in the financial sector.

Kenya School of Monetary Studies

Associateship of Kenya Institute of Bankers (AKIB), Banking

2008 - 2010

Completed the Associateship program, gaining specialized knowledge in banking practices and regulations. This certification enhanced my expertise in the banking industry.