RONALD KIBETT
@ronaldkibett
Service and administration leader driving operational excellence and customer-focused growth.
KenyaWhat I'm looking for
I am a results-driven Service & Administration Leader with over 10 years' experience in banking operations, customer experience, and process optimization. I have led front- and back-office teams, implemented digital channel migration, improved service delivery metrics, and managed compliance with regulatory policies such as AML and KYC.
Throughout my career at KCB across multiple roles, I delivered measurable improvements in customer satisfaction, operational accuracy, and revenue through cross-selling and cost management initiatives. I combine a BSc in Computer Science with technical certifications (MCSA, SQL Server) and a hands-on approach to staff training, stakeholder engagement, and continuous process improvement.
Experience
Work history, roles, and key accomplishments
KBManager, Service & Administration
Kenya Commercial Bank
May 2023 - Oct 2025 (2 years 5 months)
Led front-office operations and administrative functions, streamlined service delivery to reduce wait times and increased digital channel adoption; managed regulatory compliance and mitigated operational risks.
KBActing Manager, Service & Administration
Kenya Commercial Bank
Jun 2022 - Apr 2023 (10 months)
Directed front- and back-office teams to meet service and operational targets, increased cross-selling through targeted engagement and improved operational accuracy via enhanced reporting.
KBCashier
Kenya Commercial Bank
Feb 2018 - May 2022 (4 years 3 months)
Processed high-volume financial and foreign exchange transactions with zero major discrepancies and mentored new staff to improve productivity and accuracy.
KBCustomer Experience Consultant
Kenya Commercial Bank
Feb 2016 - Jan 2018 (1 year 11 months)
Resolved customer complaints within set turnaround times, introduced service enhancements that improved retention, and coordinated staff training to elevate service quality.
Direct Sales Representative
Kenya Commercial Bank
Jul 2013 - Jan 2016 (2 years 6 months)
Consistently exceeded sales targets across product lines and conducted targeted outreach campaigns to acquire new customers.
Education
Degrees, certifications, and relevant coursework
MUMaseno University
Bachelor of Science, Computer Science
2007 - 2011
Activities and societies: Participated in Kenya Universities Exhibition showcasing a Physics project on Solar Drying Technology; volunteer with Maseno University Students’ Association of Kericho County.
Completed a Bachelor of Science in Computer Science with a minor in Physics, covering core computing and IT topics alongside physics coursework.
Sacho High School
Kenya Certificate of Secondary Education, Secondary Education
2002 - 2005
Completed the Kenya Certificate of Secondary Education at Sacho High School.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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