SNShadrack Ngetich
@shadrackngetich
Operations leader driving automation, risk management, and measurable efficiency in fintech.
KenyaWhat I'm looking for
I am a results-driven Operations Leader with 12+ years of experience optimizing workflows, automation and vendor partnerships in fintech and high-growth SaaS environments.
I have managed day-to-day operations for $30M+ portfolios, led remote teams and delivered measurable outcomes including 20% performance improvements and $4M in reduced portfolio impairment.
My strengths include operational controls, compliance, KPI-driven performance improvement and cross-functional project leadership across distributed teams serving millions of customers.
I thrive in fast-paced, remote-first environments where I can implement automation, streamline processes and coach teams to deliver consistent, data-driven results.
Experience
Work history, roles, and key accomplishments
TALed day-to-day operations for a $30M+ portfolio across EMEA markets, driving automation and process improvements that produced 20% performance improvement and 5% cost reduction while maintaining zero compliance breaches.
TAManaged full lifecycle for a $30.2M portfolio, led vendor selection and automation initiatives that reduced manual reporting by 60% and cut loan impairments by $4M through data-driven allocation.
TALed an 18-person recoveries team, implemented process documentation and automation (Five9 POC) to improve turnaround times and quality metrics while reducing attrition through mentoring and succession planning.
TAAnalyzed operational metrics to identify bottlenecks and drove process improvements that improved quality metrics and operational efficiency during rapid company scaling.
Collections & Operations Analyst
Swipe Recoveries Experts Ltd.
May 2014 - Sep 2016 (2 years 4 months)
Managed collections operations and process improvements to enhance turnaround times and service delivery across vendor relationships.
BLCollections Officer
Barclays Bank of Kenya Ltd.
Jul 2013 - Mar 2014 (8 months)
Performed collections and recovery operations, supporting portfolio management and customer engagement processes to minimise delinquency.
Education
Degrees, certifications, and relevant coursework
The Kenya Institute of Management
Diploma in Business Management, Business Management
2022 - 2022
Completed a Diploma in Business Management with focus on Operations Management, Finance, and Strategic Planning.
MKMultimedia University of Kenya
Bachelor of Applied Communication, Applied Communication
2010 - 2013
Earned a Bachelor of Applied Communication with concentration in Business Communication and Stakeholder Management.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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