Open to opportunities

Lucy Kamau

@lucykamau1

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Experienced customer service consultant with a focus on sales excellence.

South Africa

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What I'm looking for

I am a dedicated customer service and sales consultant with over 30 years of experience in the industry. My journey has been shaped by a commitment to continuous learning and a passion for enhancing customer satisfaction. I hold a higher certificate in Advanced Sales Negotiation and have completed various training programs in customer care and effective communication.

Throughout my career, I have consistently achieved high professional standards, driven by my strong interpersonal skills and attention to detail. I have successfully managed teams, supervised sales operations, and maintained high levels of customer satisfaction. My ability to build lasting relationships with clients has been a key factor in my success, as I strive to ensure that their needs are met and their concerns are resolved promptly.

I am now looking to leverage my extensive experience in a challenging role that allows me to contribute to an organization's growth while continuing to develop my skills in sales and customer relations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Sales Consultant

Current

Xchange Investment Training

Jan 2016 - Present (9 years 5 months)

Responsible for outbound and inbound calls, telemarketing, customer data capturing, lead sourcing, and maintaining high standards of customer service. Focused on building relationships with clients and resolving issues promptly.

Customer Service Telemarketing Lead Generation Problem Solving Relationship Management Upselling Communication Skills

Freelance Customer Relationship Consultant

Real Estate Projects

Jan 2016 - Apr 2024 (8 years 3 months)

Focused on creating strong relationships with clients, logging queries, and ensuring a positive experience throughout the property journey. Liaised with real estate agents and managed maintenance schedules.

Customer Relationship Management Problem Solving Communication Maintenance Scheduling Customer Satisfaction

Senior New Business and Sales Consultant

Knowledge Up-Grade Management

Mar 2017 - Aug 2022 (5 years 5 months)

Supervised teams, managed customer queries, and drove new business through effective sales strategies. Ensured high customer satisfaction and retention through first-class service.

Sales Management Customer Service Lead Generation Data Management Upselling Email Communication Problem Solving

Senior Sales Executive

Marcus Evans SA Pty Ltd

Jan 2000 - Oct 2001 (1 year 9 months)

Liaised with corporate executives to negotiate training events, conducted lead generation, and built databases of prospects. Achieved high sales performance and received awards for excellence.

Negotiation Lead Generation Database Management Cold Calling Customer Engagement Sales Strategy Communication Skills

Sales Executive

International Communication for Management

Jul 1998 - Jan 2000 (1 year 6 months)

Responsible for lead sourcing and sales for training conferences. Engaged with decision-makers, articulated benefits of training, and ensured follow-up on payments.

Sales Lead Sourcing Customer Engagement Cold Calling Database Management Communication Skills Negotiation

Telemarketer

Vacation Company

Jul 1997 - Jan 1999 (1 year 6 months)

Handled customer calls and inquiries, solved problems, and marketed timeshare packages. Achieved high sales targets and received awards for performance.

Telemarketing Customer Service Problem Solving Sales Lead Generation Communication Skills Marketing

Telemarketer

Boma Guest Homes

Jun 1996 - Jul 1997 (1 year 1 month)

Engaged in telemarketing and customer service for timeshare packages. Achieved sales targets and received recognition for performance.

Telemarketing Customer Service Sales Lead Generation Problem Solving Communication Skills Marketing

Telemarketer

H.S. Marketing

Jun 1995 - Jun 1996 (1 year)

Conducted telemarketing and customer service for holiday homes. Achieved significant sales results and received awards for performance.

Telemarketing Customer Service Sales Lead Generation Communication Skills Marketing

Telemarketer

P.S. Travel Club

Apr 1994 - Jun 1995 (1 year 2 months)

Managed telemarketing and customer service for travel packages. Consistently met sales targets and received awards for excellence.

Telemarketing Customer Service Sales Lead Generation Communication Skills Marketing

Education

Degrees, certifications, and relevant coursework

Johannesburg Polytechnic

Post Graduate Certificate, Computer Studies

Post Graduate Certificate in Basic Computer Studies covering Microsoft Office applications including Word, Excel, and Access, along with Telephone Etiquette.

Knowledge Up-Grade Management

Certificate, Communication

Certificate in Effective Communication Skills and Customer Care and Telephone Etiquette.

International Communication for Management

Certificate, Sales and Negotiation

Advanced Sales and Negotiations course aimed at enhancing sales skills and negotiation techniques.

Pam Golding Training Academy

Certificate, Real Estate

Fundamentals of Real Estate in South Africa, covering financial calculations for investment analysis and property taxation.

South Africa Property Development

Certificate, Property Development

Certificate in Speculation and Renovation Course focusing on property development strategies.

Kenya

Advanced Certificate, Science

1983 -

Kenya Advanced Certificate of Education (A-Level) with subjects including Mathematics, Physics, Chemistry, and General Paper.

Kenya

Certificate, General Education

1981 -

Kenya Certificate of Education (O-Level) with subjects including English Language, Literature in English, Mathematics, Physical Science, Biology, and Geography.