Lucy Kamau
@lucykamau1
Experienced customer service consultant with a focus on sales excellence.
South AfricaWhat I'm looking for
I am a dedicated customer service and sales consultant with over 30 years of experience in the industry. My journey has been shaped by a commitment to continuous learning and a passion for enhancing customer satisfaction. I hold a higher certificate in Advanced Sales Negotiation and have completed various training programs in customer care and effective communication.
Throughout my career, I have consistently achieved high professional standards, driven by my strong interpersonal skills and attention to detail. I have successfully managed teams, supervised sales operations, and maintained high levels of customer satisfaction. My ability to build lasting relationships with clients has been a key factor in my success, as I strive to ensure that their needs are met and their concerns are resolved promptly.
I am now looking to leverage my extensive experience in a challenging role that allows me to contribute to an organization's growth while continuing to develop my skills in sales and customer relations.
Experience
Work history, roles, and key accomplishments
Customer Service and Sales Consultant
Xchange Investment Training
Jan 2016 - Present (9 years 5 months)
Responsible for outbound and inbound calls, telemarketing, customer data capturing, lead sourcing, and maintaining high standards of customer service. Focused on building relationships with clients and resolving issues promptly.
Freelance Customer Relationship Consultant
Real Estate Projects
Jan 2016 - Apr 2024 (8 years 3 months)
Focused on creating strong relationships with clients, logging queries, and ensuring a positive experience throughout the property journey. Liaised with real estate agents and managed maintenance schedules.
Senior New Business and Sales Consultant
Knowledge Up-Grade Management
Mar 2017 - Aug 2022 (5 years 5 months)
Supervised teams, managed customer queries, and drove new business through effective sales strategies. Ensured high customer satisfaction and retention through first-class service.
Senior Sales Executive
Marcus Evans SA Pty Ltd
Jan 2000 - Oct 2001 (1 year 9 months)
Liaised with corporate executives to negotiate training events, conducted lead generation, and built databases of prospects. Achieved high sales performance and received awards for excellence.
Sales Executive
International Communication for Management
Jul 1998 - Jan 2000 (1 year 6 months)
Responsible for lead sourcing and sales for training conferences. Engaged with decision-makers, articulated benefits of training, and ensured follow-up on payments.
Telemarketer
Vacation Company
Jul 1997 - Jan 1999 (1 year 6 months)
Handled customer calls and inquiries, solved problems, and marketed timeshare packages. Achieved high sales targets and received awards for performance.
Telemarketer
Boma Guest Homes
Jun 1996 - Jul 1997 (1 year 1 month)
Engaged in telemarketing and customer service for timeshare packages. Achieved sales targets and received recognition for performance.
Telemarketer
H.S. Marketing
Jun 1995 - Jun 1996 (1 year)
Conducted telemarketing and customer service for holiday homes. Achieved significant sales results and received awards for performance.
Telemarketer
P.S. Travel Club
Apr 1994 - Jun 1995 (1 year 2 months)
Managed telemarketing and customer service for travel packages. Consistently met sales targets and received awards for excellence.
Education
Degrees, certifications, and relevant coursework
Johannesburg Polytechnic
Post Graduate Certificate, Computer Studies
Post Graduate Certificate in Basic Computer Studies covering Microsoft Office applications including Word, Excel, and Access, along with Telephone Etiquette.
Knowledge Up-Grade Management
Certificate, Communication
Certificate in Effective Communication Skills and Customer Care and Telephone Etiquette.
International Communication for Management
Certificate, Sales and Negotiation
Advanced Sales and Negotiations course aimed at enhancing sales skills and negotiation techniques.
Pam Golding Training Academy
Certificate, Real Estate
Fundamentals of Real Estate in South Africa, covering financial calculations for investment analysis and property taxation.
South Africa Property Development
Certificate, Property Development
Certificate in Speculation and Renovation Course focusing on property development strategies.
Kenya
Advanced Certificate, Science
1983 -
Kenya Advanced Certificate of Education (A-Level) with subjects including Mathematics, Physics, Chemistry, and General Paper.
Kenya
Certificate, General Education
1981 -
Kenya Certificate of Education (O-Level) with subjects including English Language, Literature in English, Mathematics, Physical Science, Biology, and Geography.
The Estate Agency Affairs Board of South Africa
Certificate, Estate Agency
Certificate in Estate Agency, qualifying for the designation of CEA.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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