Lucky Osuagwu
@luckyosuagwu
HR systems and compensation specialist driving employee engagement through analytics and HRIS.
What I'm looking for
I’m an HR professional who builds tactical and strategic plans that support organisational goals, pairing strong people expertise with reliable systems thinking. I focus on employee engagement, talent management, and employee relations while translating complex requirements into dependable project outcomes.
At First Bank of Nigeria Ltd, I contributed across rewards, compensation, and employee relations—improving employee self-service and designing compensation analysis tools that reduced the time required to generate employee data for assessments. I also worked as a point of contact for disciplinary, performance, and grievance cases, supporting consistently effective case handling.
More recently, I’ve driven HR transformation initiatives, including revamping ER case management through integration with the Oracle HRIS module, automating reference documents, and supporting end-to-end onboarding enhancements like Project Tramline. I’m a systems-focused candidate (HRIS/operations) with active CIPD certification and a track record of collaborating with internal teams and vendors to deliver measurable improvements.
Experience
Work history, roles, and key accomplishments
Payment Support Officer
OVO Energy Limited
Oct 2025 - Present (9 months)
Assists customers with payment-related issues, resolves payment discrepancies and disputes, and processes refunds, cancellations, and adjustments.
Rewards, System & Operations
First Bank of Nigeria Limited
Nov 2021 - Oct 2022 (11 months)
Identified opportunities to improve Employee Self Service on the HR system, developing solutions aimed at increasing process efficiency and workplace productivity.
Compensation & Benefit's Officer
First Bank of Nigeria Limited
Sep 2020 - Oct 2021 (1 year 1 month)
Designed and implemented compensation analysis tools to reduce time spent generating employee data for assessments, enabling HR analysts to focus on strategic initiatives.
Employee Relations & Services Specialist
First Bank of Nigeria Limited
Dec 2018 - Aug 2020 (1 year 8 months)
Supported employee relations activities and served as a point of contact for managing disciplinary, performance, and grievance cases.
Education
Degrees, certifications, and relevant coursework
Glasgow Caledonian University
Master's degree, International Human Resource Management
2024 -
Master's degree in International Human Resource Management accredited by the Chartered Institute of Personnel and Development (CIPD) and aligned with SHRM, with a global perspective on managing people across diverse nationalities.
Imo State University, Owerri
Bachelor of Science, Microbiology
2015 -
Bachelor of Science degree in Microbiology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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