Looking for a job

luchy Agu

@luchyagu

Message

Customer support representative at Moniepoint Inc. resolving account issues and reducing escalated complaints by 15%.

Nigeria

Message

What I'm looking for

I'm open to relocation and am looking for a role where I can support customers, maintain accurate records, and handle enquiries and account documentation.

At Moniepoint Inc., I resolve customer account and transaction enquiries while keeping documentation accurate. I’ve maintained customer satisfaction above 90% and reduced escalated complaints by 15% through accurate record keeping.

Previously, I handled customer enquiries and product documentation at Fusion Nigeria Limited, where follow-up helped increase repeat business by 40%. At Tosbi’D Ventures, I maintained business records with 99% accuracy and improved retrieval time by 30%.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Moniepoint Inc.

Jan 2023 - Present (3 years 9 months)

Manage customer account inquiries and documentation for a leading Nigerian fintech, ensuring accurate records and timely resolution. Resolved account and transaction enquiries, sustaining a 90%+ customer satisfaction rating and cutting escalated complaints by 15%.

Customer Support Account Management Documentation Stakeholder Communication Excel Microsoft Word

Digital Skills Training

Digital Skill Hub

Sep 2025 - Dec 2025 (3 months)

Completed digital skills training, building hands-on proficiency with digital tools for documentation and records tasks.

Digital Record Keeping Documentation Data Entry

Sales Agent

Fusion Nigeria Limited

Jan 2018 - Dec 2022 (4 years 11 months)

Managed customer enquiries and product documentation for a retail sales team. Built customer relationships that drove a 40% increase in repeat business and supported a 30% year-over-year increase in sales.

Customer Relationship Management Sales Documentation Training

Data Entry

Tosbi'D Ventures

Jan 2016 - Dec 2018 (2 years 11 months)

Entered, updated, and maintained business records, ensuring data accuracy and completeness. Maintained a 99% accuracy rate and streamlined record-keeping processes, cutting retrieval time by 30%.

Data Entry Record keeping Data Accuracy Excel

Retail Agent

Samsung Electronics

May 2014 - Nov 2014 (6 months)

Handled device setup, product enquiries, and after-sales documentation for retail customers. Raised customer satisfaction scores by 25% and cut product return rates by 15%.

Customer Service Device Setup After Sales Support Complaint Resolution