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Oluwapelumi Akeem

@oluwapelumiakeem

Customer Care Agent at KOBOWEB MICROFINANCE BANK who supported payment and account enquiries and guided customers through KYC processes.

At KOBOWEB MICROFINANCE BANK, I supported customers by phone, email and chat with account and transaction enquiries. I helped with payment requests, explained next steps and guided customers through KYC updates and account processes.

I escalated complex technical cases through ticketing channels and followed up to keep customers informed. At MONIEPOINT MFB, I built client relationships, maintained daily transaction records and checked entries for accuracy.

Experience

Work history, roles, and key accomplishments

KB

Customer Care Agent

Koboweb Microfinance Bank

May 2025 - Jul 2026 (1 year 2 months)

Provided frontline support through phone, email, and chat, addressing account and transaction enquiries. Assisted with payment-related requests, escalated technical cases, and guided customers through KYC updates.

Customer Support Payment Support KYC Escalation Management Ticketing Systems Microsoft Word Excel Google Sheets

MM

Agent

Moniepoint MFB

Nov 2023 - Mar 2024 (4 months)

Built client relationships and contacted prospective customers to support business growth. Monitored staff activities, maintained daily transaction records, and ensured accuracy in transaction entries.

Customer Relationship Management Transaction Records Accuracy Communication Skills Excel Google Sheets

Education

Degrees, certifications, and relevant coursework

CN

Chartered Institute of Bankers of Nigeria

Student Membership, Banking

Registered as a student member of the Chartered Institute of Bankers of Nigeria.

NC

National Youth Service Corps

Discharge Certificate, National Service

Completed the National Youth Service Corps program and received a discharge certificate.

KU

Kogi State University

Bachelor of Science, Banking and Finance

2019 - 2023

Pursued a Bachelor of Science in Banking and Finance, gaining knowledge in financial services and customer support.

Tech stack

Software and tools used professionally

Google Sheets

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

50k+ GBP

Job categories

Customer Support Agent Customer Support Representative Customer Success Specialist Fintech Operations

Skills

Customer Support Customer Inquiry and Complaint Resolution Payment Support Transaction Support KYC Support Account Support Technical Escalation Ticketing Customer Relationship Management Customer Follow up Case Documentation Transaction recording Transaction Accuracy Transaction Balancing Customer Feedback

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