lucas sacht

I am a customer service professional with extensive experience in providing exceptional support and solutions to clients. Currently, I work as a Customer Service representative at Workana, where I manage conflict resolution and enhance service accuracy through metrics like NPS. My role involves consolidating information for managers and executing process improvements based on business development analysis.

Previously, I served as a Customer Assistant at Citopreve Pathology Consultancy, where I assisted clients and patients by providing clear guidelines and resolving issues effectively. My commitment to service quality allowed me to analyze feedback and improve customer satisfaction through collaboration with other teams. Additionally, I volunteer as an Assistant Administrative at Artemisszió Alapítvány, where I create cultural events to promote integration for vulnerable individuals.