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DN@daberechinwankwo
Dedicated customer service representative with expertise in data entry.
HungaryI am a highly motivated customer service representative with over two years of experience in remote environments. My expertise lies in managing customer inquiries, resolving complaints, and ensuring customer satisfaction. I have consistently maintained high satisfaction ratings, achieving a 90% first-call resolution rate and handling an average of 50 inquiries per day.
Throughout my career, I have implemented effective CRM systems that led to significant improvements in customer satisfaction and response times. My strong problem-solving skills have enabled me to de-escalate tense situations, achieving a 95% customer satisfaction score. I am committed to exceeding client expectations while maintaining professionalism in all interactions.
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Work history, roles, and key accomplishments
Prince Fashion
Jul 2023 - Present (2 years 4 months)
Assisted customers through phone, emails, and live chat, handling an average of 50 inquiries per day with a 90% satisfaction rating. Implemented a new CRM system, resulting in a 20% reduction in customer response times and a 12% improvement in first call resolution.
Gowiz Chemicals
Mar 2022 - Present (3 years 8 months)
Negotiated premium deals for high-target customers that led to a 10% increase in profit. Provided exceptional in-store service to an average of 75 customers per day, maintaining a 92% customer satisfaction rating.
Ciuod Business Enterprises
Jan 2021 - Present (4 years 10 months)
Provided remote administrative support to the customer service department, including data entry, documentation and file management. Collaborated with the remote customer service team to identify process improvements, contributing to a 12% increase in overall operational efficiency.
Degrees, certifications, and relevant coursework
Bachelor, Unknown
2025 -
Currently pursuing a Bachelor's degree at Corvinus University of Budapest. This program is enhancing my academic and professional capabilities.
National Diploma, Unknown
2023 - 2023
Completed a National Diploma at Federal Polytechnic Nekede. The program provided foundational knowledge and skills relevant to the field of study.
Software and tools used professionally
HungaryYou can contact Daberechi and 90k+ other talented remote workers on Himalayas.
Message Daberechi
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