Open to opportunities

Daberechi Nwankwo

@daberechinwankwo

Message

Dedicated customer service representative with expertise in data entry.

Hungary

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly motivated customer service representative with over two years of experience in remote environments. My expertise lies in managing customer inquiries, resolving complaints, and ensuring customer satisfaction. I have consistently maintained high satisfaction ratings, achieving a 90% first-call resolution rate and handling an average of 50 inquiries per day.

Throughout my career, I have implemented effective CRM systems that led to significant improvements in customer satisfaction and response times. My strong problem-solving skills have enabled me to de-escalate tense situations, achieving a 95% customer satisfaction score. I am committed to exceeding client expectations while maintaining professionalism in all interactions.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Representative

Prince Fashion

Jul 2023 - Present (2 years 1 month)

Assisted customers through phone, emails, and live chat, handling an average of 50 inquiries per day with a 90% satisfaction rating. Implemented a new CRM system, resulting in a 20% reduction in customer response times and a 12% improvement in first call resolution.

CRM Tools Excel Google Workspace Customer Service Data Entry Customer Relationship Management Problem Solving Communication Live Chat Support

Sales Person

Gowiz Chemicals

Mar 2022 - Present (3 years 5 months)

Negotiated premium deals for high-target customers that led to a 10% increase in profit. Provided exceptional in-store service to an average of 75 customers per day, maintaining a 92% customer satisfaction rating.

Sales Customer Service Inventory Management Product Knowledge Upselling Cross Selling Problem Solving Customer Satisfaction Data Entry

Customer Service Specialist

Ciuod Business Enterprises

Jan 2021 - Present (4 years 7 months)

Provided remote administrative support to the customer service department, including data entry, documentation and file management. Collaborated with the remote customer service team to identify process improvements, contributing to a 12% increase in overall operational efficiency.