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Luan Sparks

@luansparks

Head of Operations at BAY HOLIDAY HOMES, where I built operating systems and procedures for a 100-property portfolio.

At BAY HOLIDAY HOMES, I built foundational operating infrastructure for a 100-asset luxury property portfolio, including the company’s Operations Standard Operating Procedures and service delivery frameworks. I also created digital tracking systems for property linen and keys.

As Head of Operations, I lead a nine-person team and designed the department’s roles, onboarding pipeline, and performance scopes. I developed weekly workflows and cleaning and maintenance checklists to support service delivery during peak seasons.

Earlier, at PLETT VILLAS, I introduced monthly owner reporting and strengthened maintenance routines and local fund controls. At PREPAID24, PRETORIA PORTLAND CEMENT (PPC), and DE BEERS CONSOLIDATED MINES, I supported administration, reporting, procurement, and budget oversight, including SAP-based ledger and expense processes.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Bay Holiday Homes

Mar 2026 - Present (7 months)

Engineered foundational operating infrastructure for a 100-asset luxury property portfolio, authored master SOPs, and led a 9-person team. Promoted from Operations Specialist after building systems from scratch.

Operations Management SOP Development Team Leadership Process Improvement Vendor Management Financial administration Data Governance Training and Onboarding

Operations Specialist

Bay Holiday Homes

Aug 2023 - Mar 2026 (2 years 7 months)

Built foundational operating infrastructure for a luxury property portfolio, including SOPs, inventory systems, and training pipelines. Promoted to Head of Operations after establishing systems.

Operations Management SOP Development Inventory Management Training Process Improvement Data Governance

Operations Manager

Plett Villas

Jan 2020 - Dec 2022 (2 years 11 months)

Coordinated daily field logistics and personnel deployment across a distributed villa portfolio. Introduced monthly owner reporting and strengthened compliance and preventative maintenance routines.

Operations Management Logistics Coordination Reporting Compliance Maintenance Planning Cash Reconciliation

Administrator & Office Manager

Prepaid24

Jan 2015 - Dec 2018 (3 years 11 months)

Produced market research and purchasing-behavior analysis to inform strategic planning. Improved data capture quality and internal review processes to scale administrative output.

Market Research Data Analysis Data Entry Process Improvement Administrative Management

Executive PA & Department Administrator

Pretoria Portland Cement (PPC)

Jun 2009 - Dec 2014 (5 years 6 months)

Provided high-level administrative support in a technical and mining services environment. Improved budget and procurement control through SAP-based ledger oversight and high-volume request processing.

Executive Support SAP Budget Management Procurement Coordination Travel Logistics

Executive Personal Assistant

De Beers Consolidated Mines

May 2002 - May 2009 (7 years)

Supported senior communications and external affairs leaders in a global mining environment. Strengthened financial administration through full SAP budget, invoicing, procurement, and expense oversight.

Executive Support SAP Financial administration Event Coordination Travel Management