Jessica Clampett

Support business operations across multiple workstreams within a growing US-based power and energy contracting organisation. Develop and maintain SOPs, workflow documentation, accountability structures and operational tracking to improve visibility and follow-through.

Progressed from administrative support into Operations Manager responsibility within approximately six months, supporting 12 commercial practitioners and one director. Coordinated contracts and transaction documentation with clients, conveyancers and solicitors and managed end-to-end administrative follow-through.

Helped establish a new citizenship administration function for complex UK citizenship claims under Section 4L. Administered and coordinated 1,500+ complex application matters across the casework pipeline.

Managed estate operations, staffing, events, fleet, guest requirements and day-to-day service delivery. Created front-office processes and migrated operations to an online accounting system.

Managed office administration, communications, records and daily operational support. Negotiated installation of a digital noticeboard with free internet sponsorship and an additional advertising-revenue opportunity.

Supported the principal’s schedule, admissions, events and front-office administration. Coordinated teacher online content and administered Google Classroom / Google Workspace environments.

Coordinated volunteer onboarding, house rules, guest stays, allotment tenancy agreements and eco-living guidelines. Supported farm financial administration, community outreach and operational coordination across the site.

Engaged in BPO outreach and hospitality work in Tenerife, Spain.

Served as Front Desk Agent, Trainer, and Supervisor at The Taj Hotel in Cape Town.

Worked as Reservations Executive at The Fitzwilliam Hotel in Belfast.

Worked as Front Office Receptionist at The Harding Hotel in Dublin.

Managed night duty and villa/private service operations for Royal Private Service and Palm Tree Events.

Completed an international research internship at Ipsos Mori Marketing.

Worked as an Au Pair in Oslo, Norway.

Completed Norwegian Language Levels 1–9 at Folkeuniversitetet in Oslo from 2008 to 2010.

Completed Matriculation with Endorsement at Rhenish Girls' High School in Stellenbosch from 2004 to 2008.