Kamlawtee Ragoo
@kamlawteeragoo
Senior Digital Transformation Project Manager specializing in SaaS modernization.
MauritiusWhat I'm looking for
I am a Senior Digital Transformation Project Manager with 10+ years leading complex SaaS, operational, and financial-workflow transformations across hospitality, timeshare, membership, and financial-service industries. I specialize in API architecture, SaaS modernization, financial workflow restructuring, AI automation, and multi-market program delivery, known for stabilizing broken systems, rebuilding data and integration logic, and installing enterprise-grade governance.
I have delivered remote multi-market programs across EMEA and APAC, rebuilt API and system logic to improve integration stability, modernized core web applications, and authored an AI strategy that produced Merlin’s first chatbot with 30–45% support deflection. I bring structured program governance, cross-functional stakeholder alignment, and hands-on operational finance expertise to ensure predictable delivery and measurable operational improvements.
Experience
Work history, roles, and key accomplishments
Senior Digital Transformation PM
Ithaca Services Limited
Jan 2020 - Present (6 years 2 months)
Led multi-market SaaS digital transformation programs, stabilising API and financial workflows and modernising five core web apps, improving operational accuracy and reducing client-side errors by ~40%. Authored company AI strategy and delivered the first AI chatbot achieving 30–45% support deflection.
Support Supervisor
Ithaca Services Limited
Jan 2019 - Jan 2020 (1 year)
Led post-implementation support for SaaS clients, stabilising high-volume production environments and improving troubleshooting and escalation workflows to reduce resolution time and restore client confidence.
Technical Support Supervisor
Canal Plus Contact Ltd
Jan 2010 - Jan 2019 (9 years)
Managed technical support operations for thousands of subscribers, creating SOPs, scripts, and knowledge bases that improved first-contact resolution and operational consistency.
Education
Degrees, certifications, and relevant coursework
Open University of Mauritius
Bachelor of Science (Honours), Business Management (Financial Services)
2022 -
BSc (Hons) Business Management with a focus on Financial Services; currently enrolled with expected completion in 2026.
Open University of Mauritius
Foundation Certificate, Accounting and Economics
2020 - 2021
Completed a Foundation Certificate in Accounting and Economics to prepare for undergraduate studies in business and finance.
MP Sharma Jugdambi State Secondary School
Cambridge School Certificate, Secondary Education
2000 - 2004
Completed secondary education and obtained the Cambridge School Certificate.
Availability
Location
MauritiusAuthorized to work in
Job categories
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