Looking for a job

Asha Periana

@ashaperiana

Associate Site Director & Country Lead at Concentrix Mauritius, overseeing site strategy and performance while positioning Mauritius as an EMEA BPO and CX hub.

Mauritius

Message

At Concentrix Mauritius, I oversee strategy, profitability, delivery governance and site performance across a multi-vertical portfolio. I’m also shaping growth and retention strategies to position Mauritius as a regional BPO and CX delivery hub for EMEA.

At Concentrix EMEA, I led talent acquisition across four markets, delivering 900+ hires per year with a cross-regional team of 13. Earlier, I helped turn around site operations at Pulse BPO through coaching and workforce realignment, and set up the centre and governance frameworks at D4B BPO.

Experience

Work history, roles, and key accomplishments

Current

Associate Site Director & Country Lead

Current

Concentrix Mauritius

Jan 2023 - Present (3 years 9 months)

Provide executive oversight for a multi-vertical BPO portfolio, managing profitability, delivery governance, and site performance. Direct strategic planning, compliance, workforce management, and employee engagement.

Strategic Operations P L Ownership Multi Vertical Portfolio Management Workforce Planning Employee Engagement Leadership Development Coaching Compliance ESG

Regional Recruitment Lead

Concentrix EMEA

Jan 2017 - Dec 2023 (6 years 11 months)

Led end-to-end talent acquisition across four EMEA markets, delivering 900+ hires per year. Managed a cross-regional team of 13 spanning Mauritius, Tunisia, Sweden, and France.

Talent Acquisition Full Cycle Recruiting Team Management Recruiter Development Workforce Planning Data Driven Hiring ATS Management Workday LinkedIn Recruiter Stakeholder Management

Site Manager

Pulse BPO

Jan 2016 - Dec 2017 (1 year 11 months)

Managed end-to-end site operations and client relationships within the French market (Real Estate). Achieved performance turnaround through coaching and workforce realignment.

Site Operations Customer Relationship Management Coaching Workforce Realignment Performance Management

Site & Operations Manager

D4B BPO

Jan 2015 - Dec 2016 (1 year 11 months)

Oversaw delivery and P&L for key outsourcing contracts in telecommunications for the French market. Set up the centre and implemented governance frameworks to meet service levels and efficiency targets.

Operations Management P&L management Governance Frameworks Service Level Management Efficiency Optimization

Site & Operations Manager

Beeblue Ltd

Jan 2011 - Dec 2014 (3 years 11 months)

Directed site operations for the Caraïbes market in the Telco sector. Led cross-functional operations across customer experience, ensuring profitability, compliance, and service excellence.

Site Operations Customer Experience Profitability Management Compliance Service Excellence

Team Manager

Procontact Ltd

Jan 2005 - Dec 2009 (4 years 11 months)

Supervised customer experience teams for European clients on a fiscal project. Built foundational expertise in people management, KPIs, and service excellence.

Team Management Customer Experience KPI Management Service Excellence