Lovelyn Obi

I am a dedicated Customer Service/Support Representative and Administrative Assistant with a strong background in supporting client engagement and enhancing operational efficiency. With three years of experience, I excel in providing excellent customer experiences, handling inquiries, calendar management, and resolving issues quickly. My tech-savvy nature allows me to effectively utilize CRM systems, Salesforce, and Microsoft Office Suite, making me a valuable asset in tech-driven roles.

Throughout my career, I have consistently achieved high customer satisfaction rates and improved operational processes. At Mindy Support, I managed customer inquiries with a 95% resolution rate and collaborated with internal departments to reduce response times by 20%. My experience at the British Council further honed my skills in client onboarding and compliance, leading to a 15% increase in onboarding efficiency. I am committed to streamlining processes and ensuring seamless service across all interactions.