Open to opportunities

Love Joy Villocino

@lovejoyvillocino

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Tourism professional specializing in travel consulting and guest services.

Philippines

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What I'm looking for

I seek roles in travel operations or guest services where I can apply Sabre ticketing, visa processing, and customer-service skills within a collaborative team that values accuracy, professional growth, and high service standards.

I am a tourism management graduate with hands-on experience in travel consulting, ticketing, visa processing, and front office operations. I have worked with BHT Bohol Holidays Travel & Tours Inc. as a Travel Consultant and completed front-desk responsibilities at L'Asuncion Hotel.

My role managing international and domestic bookings using Sabre, conducting ticketing audits, preparing monthly billing and production reports, and coordinating visa applications demonstrates my attention to detail and operational reliability. I have completed targeted trainings in GDS Sabre, fare rules and ticketing, visa processing, and data privacy.

I am customer-focused, organized, and committed to service quality and compliance, aiming to contribute to teams that value operational excellence and exceptional guest experiences.

Experience

Work history, roles, and key accomplishments

Current

Travel Consultant

Current

BHT Bohol Holidays Travel & Tours Inc.

Feb 2025 - Present (1 year)

Assist clients with visa applications and process visa extensions while booking international and domestic flights via Sabre; prepare monthly billing and production reports and perform ticketing audits to ensure cost accuracy and compliance.

Visa Processing Billing Immigration Coordination Customer Service Microsoft Office

Front Office Associate

L'Asuncion Hotel

Sep 2024 - Jan 2025 (4 months)

Managed guest check-in/out, reservations, payments and daily cash reconciliation while coordinating with housekeeping to maintain guest satisfaction and handle front desk communications.

Reservations Front Desk Operations Customer Service Booking Management Microsoft Office

Travel Consultant Intern

BHT Bohol Holidays Travel & Tours Inc.

Oct 2023 - Dec 2023 (2 months)

Completed internship focusing on travel agency operations including ticketing, visa processing, and use of GDS systems to support daily agency functions.

Visa Processing Ticketing Customer Support Documentation Microsoft Office Agency Operations

Education

Degrees, certifications, and relevant coursework

Visayas State University

Bachelor of Science, Tourism Management

Completed a Bachelor of Science in Tourism Management with a thesis on the influence of service quality on customer satisfaction at Travelsouq Travel & Tours Inc.