Louis Cataldo

I provide client onboarding and customer support for a fintech software platform, helping financial institutions with implementations, troubleshooting, and product adoption.

At Syfrr, I work with credit union staff to gather and integrate loan policies and underwriting rules into the platform’s decisioning engine, and I monitor and triage issues through the ticketing system.

Alongside that, I’ve been an Apple Technician at Simply Everything Apple, diagnosing and resolving issues across Apple devices, operating systems, applications, accounts, and connectivity while documenting service needs and customer interactions.

I bring a solid base from Ozarks Technical Community College’s Information Systems Technology program and CompTIA Security+, with coursework in technical documentation, systems administration, and IT operations.