Looking for a job

Aryell User

@aryelluser

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I troubleshoot devices, networks, and account issues with customer-focused IT support.

United States

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What I'm looking for

I'm looking for an IT support opportunity where I can troubleshoot user, device, network, and account issues, document resolutions clearly, and continue growing my hands-on technical support skills.

I've provided technical support at T-Mobile, troubleshooting mobile devices, connectivity, applications, account access, and service-related issues.

I use step-by-step troubleshooting to resolve problems, configure and activate devices, complete data transfers and updates, and escalate complex issues when needed.

In a self-directed IT support project, I diagnosed simulated network and browser issues using ifconfig, ping, DNS testing, browser diagnostics, proxy settings, and Safari extension testing. I documented symptoms, findings, and resolution in a simulated help-desk ticket with supporting evidence in GitHub.

I'm building on this hands-on support experience through the Google IT Support Professional Certificate and skills across Windows, Linux, macOS, Android, TCP/IP, DNS, DHCP, VPN, Wi-Fi, user account management, and cybersecurity fundamentals.

Experience

Work history, roles, and key accomplishments

Current

Machine Operator

Current

Warrior Mfg

Jan 2026 - Present (8 months)

Operate and monitor manufacturing equipment to ensure efficient, safe, and consistent production. Follow standard operating procedures and safety guidelines to maintain high-quality output.

Manufacturing Equipment Standard Operating Procedures Safety Guidelines Quality Assurance Maintenance Teamwork

Sales Associate

T-Mobile

Aug 2017 - Jan 2026 (8 years 5 months)

Provided technical support to customers by troubleshooting mobile devices, connectivity, applications, account access, and service-related issues. Diagnosed issues using step-by-step troubleshooting and resolved problems or escalated complex technical issues when necessary.