Open to opportunities

Justin Mills

@justinmills

Support Specialist with a background in call center tech support, query resolution, and team facilitation. Strong focus on technical troubleshooting,

United States

Message

What I'm looking for

Seeking a full-time remote role in technical support, IT operations, or digital customer support. I excel at hardware/software troubleshooting, system configuration, and ticketing systems. Prefer non-phone or chat-based support, but open to phone support with competitive pay. Focused on delivering fast, accurate technical resolution.

Professional Summary Customer Experience & Technical Support Specialist experienced in high-volume support environments, agent coaching, and technical troubleshooting.

Core Strengths & Technical Focus

Technical Support: Skilled in hardware, software, display settings, and system configuration troubleshooting.
Team Leadership: Experience conducting team meetings, facilitating peer-to-peer coaching, and improving resolution metrics.
Operations & Workflow: Expertise in managing ticket queues, documentation, and non-phone operations.

Career Goals Looking to apply my background in customer operations and passion for hardware/software systems toward roles in remote IT support, tech operations, or non-phone support.

Experience

Work history, roles, and key accomplishments

Senior Support Specialist

Conduent

Jan 2019 - Jan 2026 (7 years)

Provided advanced remote technical support for Apple products and services, handling 30-40 customer interactions daily. Served as a senior escalation point and trained new employees on support procedures.