Christopher Forrester

I am an IT professional with experience providing desktop support and technical assistance across enterprise financial services environments. In my most recent role as a Desktop Support Administrator at a credit union, I supported 500+ users across multiple locations, providing both remote and onsite technical support while maintaining a high-volume workload.

My experience includes Windows and macOS support, Microsoft 365, Active Directory, Okta, Duo MFA, SCCM, Citrix, Freshservice, NinjaOne, device imaging, software deployment, patch management, endpoint troubleshooting, account and access management, VPN and network troubleshooting, DNS/DHCP troubleshooting, and hardware support. I have also worked with tools such as PowerShell, Wireshark, Adaxes, and Asset Sonar.

I have experience supporting executives and C-level personnel as well as general employees, troubleshooting issues involving computers, applications, peripherals, connectivity, authentication, conference room technology, and Microsoft Teams/Zoom/Webex environments. I am comfortable working independently, prioritizing competing issues, documenting solutions, and meeting SLA expectations.

One of my larger projects involved helping establish IT operations for a new branch location, where I coordinated workstation deployment and setup. I also contributed significantly to an asset-management initiative, helping migrate inventory into NinjaOne, identify and reconcile equipment, and decommission approximately 2,700 obsolete assets.

I am particularly interested in fully remote IT positions where I can provide internal technical support, troubleshoot complex issues, manage endpoints and user access, and continue developing my systems and infrastructure knowledge. I am especially interested in financial institutions, banks, credit unions, fintech companies, and other organizations where strong security, reliability, and customer service are important.

I am looking for an opportunity where I can build on my existing desktop support and helpdesk experience while progressing toward more advanced IT, endpoint management, systems administration, or infrastructure responsibilities.