Jerald Aguilar
@jeraldaguilar
I resolve user technology issues through device support, troubleshooting, and clear documentation.
United StatesWhat I'm looking for
At Accenture Federal Services, I delivered user support across 10–15 daily tickets and frequent Microsoft Teams requests, helping minimize downtime for users.
I triaged connectivity, account access, device performance, and software issues; deployed workstations and peripherals; and documented incidents and resolutions in ServiceNow. I communicate clearly to understand problems, explain solutions, and create a positive support experience.
My IT support training and hands-on work have strengthened my skills in Active Directory, Windows, macOS, networking, VMware, Azure, Jamf, Cayosoft, VPN, and CMD/PowerShell.
Earlier customer-facing and operations roles taught me to prioritize high-volume work, stay reliable under pressure, and adapt quickly to changing needs.
Experience
Work history, roles, and key accomplishments
IT Support - Intern
Accenture Federal Service
Jan 2026 - Jul 2026 (6 months)
Delivered user support through 10-15 daily tickets and frequent Teams requests, ensuring fast responses and minimal downtime. Triaged issues involving connectivity, account access, device performance, and software functionality, and deployed hardware for new and existing users.
Education
Degrees, certifications, and relevant coursework
Osbourn High School
High School Diploma, General Education
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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