Jonathan Klinger
@jonathanklinger
I troubleshoot Apple hardware, software, and MDM systems while training teams and improving device reliability.
United StatesWhat I'm looking for
At Apple, I diagnose and resolve hardware and software issues across the product line, using structured troubleshooting to address complex technical problems.
I've served as the store point of contact for JAMF-managed devices, resetting and reconfiguring endpoints that fell out of MDM compliance. I also assisted with migrating a store device fleet from JAMF to Appleās proprietary MDM platform while minimizing service disruptions.
As a Training Facilitator, I design technical training programs, create structured onboarding documentation, and mentor staff on troubleshooting methodology and product knowledge. My work improves team readiness and helps reduce repeat escalations.
I'm building on more than eight years of hands-on support experience with cybersecurity certifications, Azure Fundamentals in progress, and a personal VMware home lab for systems and virtualization practice.
Experience
Work history, roles, and key accomplishments
Design and deliver technical training programs for new and tenured employees, developing structured learning plans and documentation to standardize onboarding. Mentor staff on troubleshooting methodology and product knowledge, improving team readiness and reducing repeat escalations.
Diagnose, repair, and resolve hardware and software issues across Apple's product line, applying structured troubleshooting methodology to complex technical problems. Serve as store point-of-contact for troubleshooting JAMF-managed devices, resetting and reconfiguring endpoints that fell out of MDM compliance. Assisted in migration of store device fleet from JAMF to Apple's proprietary MDM platfor
Diagnosed and resolved hardware and software issues for customers using internal diagnostic tools and documented procedures. Partnered with team leads to identify recurring technical issues and recommend process improvements that reduced repeat repairs.
Delivered exceptional customer support and product consultation, translating technical needs into practical recommendations.
Education
Degrees, certifications, and relevant coursework
DePaul University
Master of Arts, History
Activities and societies: Member of Phi Alpha Theta History Honor Society; Finalist at the DePaul University Student History Conference
Master of Arts in History from DePaul University, member of Phi Alpha Theta History Honor Society and finalist at the DePaul University Student History Conference.
Columbia College Chicago
Bachelor of Arts, Comedy Writing and Performance
Bachelor of Arts in Comedy Writing and Performance from Columbia College Chicago.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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