Louisa Stanley

I am a dedicated and customer-focused Customer Service Representative with three years of experience in delivering exceptional customer support. My expertise lies in handling inquiries, resolving complaints, and providing effective solutions that enhance customer satisfaction. I pride myself on my strong communication skills and problem-solving abilities, which I leverage to improve the overall customer experience.

Currently, I work as a Quality Analyst at Secnap Network Security, where I monitor and evaluate calls, chats, and emails to ensure compliance with quality standards. My analytical skills allow me to assess key performance metrics, such as First Call Resolution and Customer Satisfaction Score, identifying areas for improvement. Previously, as a Quality Coach at Specialty Life Insurance, I developed QA scorecards and implemented process improvements that significantly increased customer satisfaction.