Loria, Kathrina Krizel

I'm a dedicated customer service representative with experience in managing customer communications and resolving issues efficiently. My role at PROBECX involved utilizing Siebel CRM to enhance customer satisfaction through timely responses and professional resolutions. I take pride in my ability to process and resolve refund requests while collaborating with finance teams to ensure accuracy.

At FOUNDEVER, I honed my skills in handling high-volume inbound calls, addressing credit card inquiries, and educating customers on mobile banking features. My commitment to compliance with banking regulations and data security policies has been instrumental in providing a safe and supportive experience for customers, especially the elderly. I am passionate about delivering exceptional service and continuously improving my skills in a fast-paced environment.