Looking for a job

Loren Kelly-Mullen

@lorenkelly-mullen

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I streamline remote practice operations, financial administration, and team training.

Ireland

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What I'm looking for

I'm seeking a part-time role, ideally remote, where I can add immediate value through organised administration, clear communication, systems support, financial administration, and process improvement.

I've spent 11 years progressing from Junior Receptionist to Assistant Practice Manager at Northumberland Dental Care, part of Dental Care Ireland. I supported the daily operations of a busy flagship general and specialist dental practice with approximately 12 practitioners.

I'm the go-to person for Exact SOE, financial administration, end-of-month reporting, insurance processes, and solving practice-system issues. I also investigated and corrected significant account discrepancies following the acquisition of Beechwood Dental through systematic remote reconciliation work.

I created the practice administrative handbook from scratch and built a structured training and sign-off process around it. The handbook became a reference for other practices, while I supported onboarding, recruitment interviews, and day-to-day guidance for reception and administrative staff.

I'm now returning from a parental career break and looking for part-time remote work where I can bring strong organisation, communication, systems knowledge, and confidential administrative support from day one.

Experience

Work history, roles, and key accomplishments

Assistant Practice Manager

Northumberland Dental Care

Jan 2020 - Apr 2025 (5 years 3 months)

Supported the Practice Manager in daily operations of a busy dental practice with 12 practitioners, overseeing reception staff, training, and financial administration. Managed insurance processes, GDPR, and system migrations, including reconciliation of significant account discrepancies.

SOE Excel Microsoft Word PowerPoint Outlook Microsoft Teams Healthmail Insurance Systems Diary Management GDPR Corporate Trainer Recruitment Financial Reporting Account Reconciliation

Senior Receptionist

Northumberland Dental Care

Jan 2017 - Jan 2020 (3 years)

Progressed to senior reception role, taking on increased responsibility for staff support, training, diary management, insurance administration, and patient communication.

Reception Corporate Trainer Diary Management Insurance Administration Patient Communication Problem Solving

Junior Receptionist

Northumberland Institute of Dental Medicine

Jan 2015 - Jan 2017 (2 years)

Joined the practice at junior level, developing broad experience across reception, patient administration, payments, insurance queries, and diary management.

Reception Patient administration Payments Insurance Inquiry Support Diary Management Front of House Service