Katarina Szewczyk
@katarinaszewczyk
Experienced People & Service Team Leader with a focus on efficiency.
What I'm looking for
I am an experienced and results-oriented People & Service Team Leader with over 4 years of proven success in customer service, team management, and office administration. My expertise lies in improving operational efficiency, managing payroll, and fostering strong team dynamics. I recently earned an Office Administration Support Certificate, specializing in communication, organizational skills, and effective teamwork. Currently, I am advancing my expertise through the Certificate in Accounts Administration & Payroll and Accounting and Bookkeeping, expected to be completed by July 2025.
Throughout my career, I have demonstrated proficiency in Xero and Sage Payroll, achieving distinction in both. My professional experience includes roles such as Patient Representative and Customer Assistant, where I honed my skills in multitasking, problem-solving, and effective communication. I am passionate about delivering exceptional service and continuously seek to enhance my skills to contribute positively to my team and organization.
Experience
Work history, roles, and key accomplishments
People & Service Team Leader
N/A
Jan 2016 - Apr 2023 (7 years 3 months)
Experienced People & Service Team Leader with over 4 years in customer service and team management. Skilled in payroll management and office administration, with a focus on operational efficiency and team dynamics.
Patient Representative / Data Entry
RelateCare
Feb 2023 - Mar 2023 (1 month)
Managed patient schedules in a fast-paced call center, utilizing active listening and multitasking skills to ensure accurate data entry and address patient inquiries effectively.
Customer Assistant
Tesco
Mar 2020 - Feb 2023 (2 years 11 months)
Provided excellent customer service in a busy retail environment, supporting stock management and collaborating with team members to meet store targets.
Deli Manager / Shop Supervisor
Applegreen
Sep 2015 - Nov 2019 (4 years 2 months)
Managed a team of 10, overseeing staffing, payroll, and operational performance while optimizing store efficiency and profitability through strategic analysis.
Domestic Assistant
TLC Nursing Home
Apr 2012 - Sep 2015 (3 years 5 months)
Provided essential care and service to residents, focusing on meal preparation and creating a supportive environment.
Education
Degrees, certifications, and relevant coursework
Katarina hasn't added their education
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Availability
Location
Authorized to work in
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