Surojit Roy

I've supported customers and office operations across Manguard Plus, Abtran, and Rocdoc HealthCheck Ltd, handling high-volume enquiries, appointments, records, and client communications.

At Abtran, I owned customer interactions across phone, email, and written channels, resolving billing, payment, account, invoice, and case-management queries within SLA timelines. I also collaborated with internal teams during high-workload periods while maintaining professional communication and customer satisfaction.

At Rocdoc HealthCheck Ltd, I coordinated appointments, calendars, documentation, data entry, and booking issues for COVID testing services. I enjoy being a reliable first point of contact and keeping daily operations organised for clients and colleagues.

Earlier, I led insurance sales activity at HDFC Life, closing over 20 high-value clients and adding over 100K+ in sales revenue in six months. I'm now seeking a Corporate Receptionist opportunity where I can bring strong front-of-house communication, organisation, and stakeholder support.