Lolo Lebotse
@lololebotse
Results-driven administrator focused on operational excellence and compliance.
IrelandWhat I'm looking for
I am a results-driven Administrator with over six years' experience in team management, client relations, and operational excellence. I have a proven track record of improving team productivity, streamlining processes, and delivering measurable outcomes, including a reported 45% increase in company profits.
My background spans production operations, records management, and customer service across financial and manufacturing environments. I am skilled in Microsoft Office, CRM systems, GMP/GDP, data validation, and process digitization, and hold certifications in Agile, PRINCE2, and Change Management.
I bring strong communication, negotiation, and problem-solving abilities, a detail-oriented approach, and a commitment to compliance and continuous improvement. I seek roles where I can drive operational efficiency, support team development, and contribute to measurable business results.
Experience
Work history, roles, and key accomplishments
Production Operator
West Pharmaceutical Services
Oct 2023 - Present (2 years 8 months)
Operate production machinery to meet quality and delivery standards, inspect products for defects, troubleshoot equipment issues, and ensure compliance with GMP/GDP and safety protocols.
Records Management Administrator
Ulster Bank
Jan 2022 - Sep 2023 (1 year 8 months)
Conducted KYC reviews and maintained accurate confidential records in spreadsheets and databases, contributing to project milestones while ensuring regulatory compliance.
Customer Service Administrator
Abtran
Jul 2019 - Jan 2022 (2 years 6 months)
Built trust-based client relationships, resolved customer issues promptly using product knowledge, and managed customer data in adherence with data protection regulations.
Customer Service Administrator
Get The Shifts
Jan 2016 - Jan 2019 (3 years)
Delivered customer service by identifying needs, coordinating cross-functional teams, and managing client orders to ensure timely completion and satisfaction.
General Assistant / Supervisor
Tesco
Sep 2008 - Jan 2016 (7 years 4 months)
Supervised teams, provided training, streamlined internal systems to improve operational efficiency and sales, and consistently achieved high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Innopharma / Griffith College
Bachelor of Science (Level 7), Process Digitization
Completed Level 7 BSc in Process Digitization covering operational excellence, industrial automation, data analysis, validation, and quality assurance.
Innopharma / Griffith College
Level 6 Diploma, Process Digitization
Completed Level 6 studies in Process Digitization with modules in Lean Thinking, Six Sigma, supply chain and project management.
ITOnlineLearning
Professional Certifications, Project Management / Agile
Completed certifications including Agile, PRINCE2, and Change Management to support project and process roles.
European Institute of Communication
Certificate / Coursework, Public Relations / Digital Marketing
Studied Public Relations and Digital Marketing through institute coursework.
National Institute of Information Technology
Professional Diploma in Computing, Computing
Completed a Professional Diploma in Computing covering computing languages and related IT topics.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Job categories
Skills
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