Open to opportunities

Adam Keenan

@adamkeenan

Results-driven Professional Administrator specializing in case management, GDPR-compliant data administration, and process optimization.

Ireland

Message

What I'm looking for

I’m looking for a role where I can own case and database administration with strong GDPR compliance, improve workflows, and collaborate with healthcare and stakeholder teams to deliver reliable, customer-focused outcomes.

I’m a results-driven Professional Administrator with 8+ years of progressive experience delivering excellence in case management, database administration, and office operations across healthcare, insurance, and commercial sectors.

I’m recognized for improving outcomes through analysis and policy development, including a Special Recognition Award for developing a new underwriting policy from complex case work.

I bring strong database and compliance capability, managing 63+ staff and 220+ client records in Excel, OneTouch, and TM3 while maintaining 100% data accuracy. I also strengthen risk controls through GDPR, data protection, Children First safeguarding, safeguarding vulnerable adults, and Garda vetting coordination.

I’m equally focused on practical process improvements—streamlining workflows, enhancing tracking systems, building mail merge templates, and developing a proactive expiry notification system that eliminated compliance risks. I enjoy stakeholder liaison across HSE and interdisciplinary teams, vendor negotiation, and clear, responsive client communication.

Experience

Work history, roles, and key accomplishments

Temporary Database Administrator

Family Carers Ireland

Nov 2025 - Mar 2026 (4 months)

Managed database administration for carers and clients using Excel and OneTouch, maintaining data accuracy and regulatory compliance. Built an advance expiry notification system for certificates and qualifications and produced HR and data analysis reports.

Database Administration Excel One Touch GDPR Data Protection Safeguarding Mail Merge HR Reporting Data Analysis Compliance

Case Manager

Pivot Health Solutions

Nov 2021 - Nov 2025 (4 years)

Served as primary contact for high-volume insurance claim cases, resolving client queries and processing complex claims. Contributed to underwriting and risk assessment decisions and maintained GDPR-compliant case files using TM3.

Claims Processing Underwriting Support Underwriting Risk Assessment GDPR Data Protection Safeguarding Children First

Administrator

The Pod Factory

May 2018 - Apr 2020 (1 year 11 months)

Handled customer communications and managed enquiries, appointments, and issue resolution. Coordinated product delivery logistics and supported finance operations including accounts receivable/payable and invoicing.

Customer Service Appointment Management Issue Resolution Logistics Operations Scheduling Inventory Management Accounts Receivable Accounts Payable Invoicing Procurement Social Media Management Record keeping

Administrator

PEL Security

Jun 2017 - May 2018 (11 months)

Maintained a job database with project details, timelines, and client information to support planning and scheduling. Coordinated with field technicians and project managers to arrange installations, inspections, and service calls.

Database Management Office Administration Scheduling Installation Coordination

Marketing Executive

Thesaurus Software

Mar 2017 - Jun 2017 (3 months)

Executed targeted marketing campaigns using email, social media, and digital advertising to increase brand awareness and generate leads. Conducted market and competitor research and created marketing collateral for sales and promotions.

Email Marketing Social Media Marketing Digital Advertising Lead Generation Market Research Competitor Research Marketing Collateral

Marketing Administrator

AGC Healthcare

Sep 2016 - Mar 2017 (6 months)

Created content for LinkedIn and Facebook, improving social media engagement and driving brand visibility. Built and maintained company websites and aligned marketing messaging with company values and target audiences alongside the recruitment team.

Content Creation Social Media Management LinkedIn Facebook